A:AnswerHello Jen! We are providing a link to the Installation Instructions. This will advise on the proper installation. https://www.kitchenaid.com/content/dam/global/documents/201608/installation-instructions-W10888963-RevB.pdf
A:AnswerHello AnotherNickname, we are attaching a copy of the installation guide which should answer all of your questins moving forward.
https://s3.amazonaws.com/sm-backend-production-attachments/installationinstructions-w11039684-reva.pdf
A:AnswerI have called Customer Service but I have to pay $500 just to have someone come to see it’s defective which is insane because this has been going on since we purchased it!
A:AnswerHi - We would recommend viewing the Installation Instructions, heading "Location Instructions" on page 2, which can be viewed at: https://www.kitchenaid.com/content/dam/global/documents/201502/installation-instructions-W10772547-RevA.pdf for more information.
A:AnswerHello 858710054002XNY4329416! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.