“I have a new computer straight out the box. The keyboard is not able to connect to PC and a new batter was installed. It’s as if there is no connection being made between the 2 external hardware? What should I do?”
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Did you plug in the USB transceiver?
Sorry, there was a problem. Please try again later.take it back, I had the same issue but it's because they didn't supply the usb flash that connects to the computer. you should have a small flash drive looking piece that synchronizes the keyboard and mouse to the screen
Sorry, there was a problem. Please try again later.Hey, Hercules. While we're thankful for your business, we're sorry to hear that you're having trouble with your new IdeaCentre AIO. To try to resolve this, first, ensure that the battery terminals are clear of obstruction. Second, ensure that the USB transceiver that is housed in the mouse next to the battery slot is removed and placed into any USB-A port on your AIO. Also, check that the power switches for both the mouse and keyboard are set to on. If after these steps your issue persists, we then recommend you call Lenovo Support for additional help at: 877-453-6686. Hope this helps!
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