A:AnswerIt runs slow at first because it is doing a lot of updates in the background. Keep doing windows update etc. and it will eventually get much faster.
A:AnswerThis laptop has Windows S installed by default. It can only download software from Microsoft while in S mode. If the cricket software is from another location it will not download it. You should get a message indicating that.
You could disable the S mode feature. Once disabled you cannot put it back into S mode. That is a personal choice of the owner.