“Is it possible for the owner to upgrade the ram and, if so, how difficult is it? Max Ram?”
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Yes. You must purchase DDR4-2400 SODIMM laptop memeory for it work well with the built in memory. The person who said a "CERTIFIED TECHNICIAN" must upgrade it is only saying that to either boost "THE GEEK SQUAD"'s revenue or is trying to cover their backside. It is actually very easy to upgrade. Remove the 10 screws holding the bottom on, pull at the plastic carefully up by the display hinge, and the bottom will pop off. There is a small metal black panel by the existing hard drive. Under that panel is the M.2 slot for a new hard drive and the DDR4 slot for a single memory chip to be installed. There are 3 screw that hold that metal panel in place, along with 3 small squeeze clips. The squeeze clips do not require any tools to remove, just gently pulling straight up. Take not of the 3 screws you are removing cause they are different than the bottom panel screws. Once you have that panel off, just clip in your new memory chip, making sure you have the notch aligned properly, and snap it in place. Then re-assemble by following the instructions above in reverse order. Same instructions apply for installing a new M.2 drive. And this DOES take the NVMe type for even better performance. Even though it is only an I-3 core processor, it actually does a really good job with the simple stuff, and pretty good with some of the more complex.
Sorry, there was a problem. Please try again later.Yes, it is possible to upgrade RAm since the RAM is expandable to 12 gigabytes.
Sorry, there was a problem. Please try again later.One other thing to note, while the “product expert” said it is only upgradeable to 12GB RAM, I bought and installed a single 16GB DDR4-2400 Crucial memory chip, and the laptop is working great. Been an hour so far (09/16/19) running continuously with zero issues or problems or BSOD popping up. It took a longer initial boot up time cause the motherboard had to identify the module and the capacity, but after first boot up, it’s been just as fast at start up. There are “faster” modules out there compared to what I purchased. But I got a good name brand and knew it would not be a problem.
Sorry, there was a problem. Please try again later.Yes you have 1 slot open I added an 8gb stick to bring it up to 12gb and it runs amazing now.
Sorry, there was a problem. Please try again later.No. This model is not user upgradable. A certified technician must do all of the work, so as to not void the warranty. There is 4GB of RAM soldered to the motherboard and there is one open RAM memory slot that your certified technician can add up to 8GB of RAM to for a system total of 12GB RAM. We recommend you check with your certified technician for your options.
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