“My laptop is 1 week old and has been fine, but after leaving it charged overnight, today there is no power. I’ve tried changing outlets. Charge light has been on but no power light. Is it a bad battery or charger or what?”
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It is possible that the computer was not shutdown completely and remained powered up over night. Plug the computer back in, allow it to charge for 15 minutes, then try to power it on. If the issue continues, it is possible that resetting the computer back to original factory settings will fix the issue and reset the battery as well. Since you can not boot the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the headphone jack on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.
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