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Hey AJ, We're sorry to hear that you ran into trouble with your ThinkPad E16. We strive to provide the best experience possible and are happy to help. To try to resolve this, please visit this Lenovo Support webpage with instructions to address this specifically: https://support.lenovo.com/us/en/solutions/ht103159 | Please feel free to reach out to us with any other questions should you need further assistance.
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