A:AnswerHi there. Thank you for sharing your experience with us. We understand that the requirement to use semi-rigid ductwork with your WKE100HWA washer/dryer unit has caused some confusion. Your feedback is important, and we'd like to assist you further.
Semi-rigid ductwork is recommended because it provides better airflow, is less likely to become crushed or kinked, and reduces the risk of lint buildup, which can be a fire hazard. Flexible ductwork, on the other hand, can easily become bent or crushed, leading to airflow restrictions and potential safety issues. The installer’s insistence on using an adapter for the transition from flexible to semi-rigid ductwork ensures that the system meets safety standards and operates efficiently.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience.
—Renzo
A:AnswerHi there. Thank you for reaching out. We understand that you’re considering whether your stackable washer and dryer combo, model WKEX200HBA, can be positioned side by side instead of stacked.
The WKEX200HBA is designed to be stackable for space-saving purposes, but it can be arranged side by side if you prefer. Here are some general steps to ensure proper setup:
Check Dimensions: Ensure you have enough space in your laundry area for both units side by side. Measure the dimensions of the washer and dryer to confirm they will fit.
Adjust Venting and Plumbing: When positioning them side by side, you’ll need to ensure that the venting and plumbing are adjusted accordingly. This may involve relocating or extending hoses and vents.
Install a Spacer: If you were previously using a stacking kit, you might need to use a spacer or adjust the installation to ensure proper airflow and functionality when the units are side by side.
If you have any concerns or need assistance with the setup, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Renzo
A:AnswerThank you for reaching us regarding LG WashTower. No, to use the LG WKEX200HBA WashTower, you need to install it properly. It must be connected to both water and electricity before you can start washing. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi, there. Great question! The LG Wash Tower (WKE100HWA) model is similar to a stacked washer and dryer set, where if one component fails, the whole unit must be replaced since the washer and dryer are integrated and not designed to be replaced individually. For more questions and concern, please reach out to us on social media @LGUSSupport. ^Juvy
A:AnswerThank you for your interest in the LG WashTower. The doors on the LG WKE100HVA stackable laundry center can be switched so that they open on the same side. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris
A:AnswerThank you for your interest in the LG WashTower. No, the LG WKE100HVA WashTower has a vented dryer, not a ventless dryer. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris
A:AnswerI had the same question and it all depends on you. If you purchase the installation package with bestbuy ( dont know how it is called), they will install and connect your appliance. If you do like I did, no instalation package, you will need to buy the power cord for the dryer( the washer comes with power cord attached). You can buy at homedepot for around $30. The power cord type will depend on the socket you have in the wall.
A:AnswerHi there! Thank you for your questions about the WKEX200HGA washer and dryer. This model is designed to be versatile, so it can be used either stacked or side by side, depending on your space and preferences.
If you choose to place them side by side, the dryer door typically opens from the right, while the washer door opens from the left. This configuration should work well with the dryer on the left and the washer on the right.
If you have any more questions or need assistance with installation options, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help!
Thank you for reaching out!
—Avril
A:AnswerThank you for your interest in the LG WashTower (WKE100HVA) model. The LG WKE100HVA washer is equipped with innovative technologies that include a water level sensor to detect the amount of laundry in the drum. This sensor allows the washer to adjust the water flow and increase the amount of water used during the wash cycle, ensuring a deeper clean for your laundry. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris
A:AnswerThank you for your interest in the LG Washer (WKE100HVA) model. Yes, this model, a combination washer and electric dryer, has a capacity of 4.5 cubic feet for the washer and 7.4 cubic feet for the dryer. This capacity is suitable for washing a king-size comforter. You can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Juvy
A:AnswerThank you for reaching us regarding LG WashTower. The LG WKE100HVA and WKEX200HBA models were released in 2021. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi there, Sam. Thank you for reaching out about your new LG WKEX200HBA unit! It's concerning to hear that it's loud and shaking during the spin cycle. This could indicate an issue with the load distribution or installation.
First, ensure that the washer is level by adjusting the feet to make sure it's stable. An unbalanced load can also cause excessive noise and shaking, so try redistributing the clothes evenly within the drum.
If the problem persists after trying these steps, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience!
—Avril
A:AnswerThank you for your answer! It sounds a little like 30% is for the dryer in general, so if the 30% is for the energy saver, then wouldn't the normal setting STILL be better than a regular dryer, since it's recycling the hot air, so that the comparison between the normal and energy saver settings is more like a 15% or 20% difference?
A:AnswerHi, there. Thank you for your interest with the LG WashTower model WKE100HWA. This model is intended for residential use only. If you are looking for a laundry appliance that can use a card reader to charge per wash, you can visit this link to check out our commercial laundry appliance: https://www.lg.com/us/business/commercial-laundry. ^Danee
