Questions & Answers

Q: QuestionWhere does the dryer lint go? Is there a filter?

Asked 2 years ago by Dan.

• A:Answer There's a lint filter right in front. Very effective.

  Answered 2 years ago by PaulS

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Q: QuestionIs this a ventless dryer?

Asked 2 years ago by Anonymous.

• A:Answer No, it is a vented dryer

  Answered 2 years ago by VikiLVerified Purchase

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Q: QuestionI have a long run for the dryer vent, about 15 ft., had the vent cleaned out, and still won't work. it keeps coming up with the d95. What is my next step? My dryer is not getting my clothing dry, and the lint is not being drawn through trap.

Asked 3 years ago by d95blockage.

• A:Answer If you have protection plan get a new one. Mine did that as well ans could not be fixed. Had geek squad look at it twice

  Answered 2 years ago by KaitlinVerified Purchase

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Q: Questiondoes this unit require a ventfor dryer

Asked 3 years ago by bigjer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. We understand your inquiry regarding the installation requirements for your LG WashTower with Steam and Built-In Intelligence. This specific model is a vented unit and requires an external exhaust vent to the outdoors to operate properly and ensure efficient drying performance. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionHi--we have not had success with any front loading washing machines--due to the mold and smells that come from the gaskets etc etc Has this unit been perfected to eliminate the issues the front loaders are known to have?

Asked 3 years ago by curiosityonfrontloader.

• A:Answer This unit has a superior design for the door gasket that minimizes water accumulation. We leave the door ajar to speed up evaporation. No smell for us.

  Answered 2 years ago by PaulS

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Q: QuestionWhat is the height from the floor to the rear dryer exhaust?

Asked 3 years ago by Tinman.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The height from the floor to the center of the rear dryer exhaust vent is approximately 42 1/2 inches. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionI have TWO questions: 1) Does this system have a steam cycle on it? 2) Does it have a "pause" button that allows you to add an item mid-cycle to the washing machine, once you have started the wash cycle?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there! We understand your inquiry regarding the LG WashTower with Steam and Built-In Intelligence. This system features steam cycles for both the washer and dryer, and it also includes an "Add Item" button that allows you to pause the wash cycle to add forgotten laundry. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDoes the dryer need to vent to outside?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! Thank you for reaching out to us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. This electric dryer model is a vented unit and must be exhausted to the outside to properly remove moisture and lint during the drying cycle. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this have an Allergen/Sanitize wash? I only see it has 5 cycles available but the description mentions it

Asked 3 years ago by Jen123.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer If you download the LG Thin Q app, it has way more cycles and customizations available.

  Answered 2 years ago by JoyGirlVerified Purchase

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Q: QuestionBasement has low ceiling, 76 inches. Does the unit require additional clearance above the heigh of the unit? Will I be able to bring in the unit on its side, then stand up?

Asked 3 years ago by Tightspace.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs physical depth of the machine really 30 inch? Or is it smaller than 30 inch and 30 inch is machine depth + clearance? If it is 30 inch in depth, do I need 30+4inch for installation with clearance?

Asked 3 years ago by Sam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The machine itself is 30 inches, plus a fraction of an inch. You need clearance beyond that fr your hoses and vent. Note that you can side vent these units.

  Answered 2 years ago by PaulSVerified Purchase

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Q: QuestionWhat if one unit, such as the washer needs to be replaced, but the dryer is working well?

Asked 3 years ago by MicheleN.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there. We understand your inquiry regarding the maintenance and replacement of the LG WashTower™ (Model: WKE100HWA). We understand that you want to know how the units function together. The WashTower is designed as a single, integrated appliance with a unified control panel located in the center. Because the washer and dryer share this central housing and control system, they cannot be separated or replaced as individual units. If one component requires a major replacement that is not repairable, the entire tower would typically need to be addressed as a single unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP We understand you may have further questions about the durability and service options for your WashTower. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer ventless

Asked 3 years ago by Bea.

• A:Answer Hi Bea. The dryer for this ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA has to be vented. IF you are interested in a WashTower™ unit with a ventless dryer then you will want to review the ENERGY STAR® Most Efficient 2022 LG Wash Tower™ Single Unit Front Load 4.5 cu. ft. Washer and 7.2 cu. ft. Heat Pump Ventless Dryer, Model # WKHC202HBA...^Ivan

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit come stacked or separated when picking up from the store?

Asked 3 years ago by Anonymous.

• A:Answer The ENERGY STAR™ Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA is sold and delivered as a single unit...^Ivan

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the maximum distance the back of the machine can be from the water fill and drain connections?

Asked 3 years ago by AJC.

• A:Answer The maximum distance depends on what duct you use at the time of installation ... if it is flexible 2 inches if it is the semi-rigid 4 but both are fine.

  Answered 3 years ago by AbelRVerified Purchase

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Q: QuestionIs this delivered separately or already stacked?

Asked 3 years ago by dmpape00.

• A:Answer Already stacked.

  Answered 3 years ago by Anonymous

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Q: QuestionWill we be able to replace either the washer or dryer separately in case one of those is not working or need to be replaced?

Asked 3 years ago by Bryan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Yes, this was also a huge concern of mine and come to find out the washer and dryer each have their own serial number and can be separated when necessary for parts repairs/replacement. Hope this helps!

  Answered 3 years ago by JulieannVerified Purchase

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Q: QuestionWill you take old Appliances?

Asked 3 years ago by Lucci.

• A:Answer Yes but you have to pay extra for the removal of your old appliance. To me it was worth it to not have to do it myself.

  Answered 3 years ago by Julieann

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Q: QuestionWhere on the unit - right , front etc is the hose connection Where is the dust hose located Where is the electical locatied Where can we get a manual

Asked 3 years ago by tutte.

• A:Answer Hi there. Thank you for sharing your experience with us regarding the LG WashTower in Graphite Steel. We understand your inquiry about the connection locations and the manual for this unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 On this WashTower, the water hose and electrical power cord connections for both the washer and dryer are located at the rear of the unit. The dryer exhaust vent (dust hose) is also located at the bottom rear. You can download a digital copy of the owner's manual by visiting the LG Support website and searching for your specific model number. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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