“Will Best Buy installers disassemble the product and install. I have a tight stairs (about 28 inches and at places the basement height is smaller.”
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Hello there, Nataraj. Thank you for sharing your experience with us. We understand your inquiry about Best Buy's installation services for the LG Washtower model WKGX201HBA, especially given your tight stairway and basement height restrictions. The LG Washtower is a combined unit, meaning the washer and dryer are attached and designed to be moved together. This is an important consideration for narrow spaces. Best Buy's standard policy for appliance delivery and installation includes bringing the product to the room of your choice and unboxing it. They do emphasize that customers should measure all doorways, hallways, and stairways to ensure the appliance will fit the delivery path. While their delivery teams are often experienced with challenging situations, the ability to maneuver a large unit like the Washtower through extremely tight or oddly shaped spaces (like a 28-inch wide staircase or areas with limited basement height) can depend on the specific delivery team and their assessment on site. They generally have policies against lifting units over certain heights (like a banister if it's too high) for safety reasons. For situations with very tight or unusual access, it's always best to contact Best Buy directly to discuss your specific concerns and confirm if they can accommodate the delivery and installation. They may be able to provide a more definitive answer or offer a pre-measurement service to assess the feasibility. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
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