Questions & Answers
- Model:
- WM5500HWA
- |
- SKU:
- 10812443
Q: QuestionDoes the WM5500HVA have a tub clean cycle. If not, does the WM5700HVA have it?
Asked by Marcy.
- A:Answer Yes, it does. It reminds you when you need to run it (i think it is every 30 days or may be after a certain number of washes)
Answered by Gary
Q: QuestionWhat is the shortest wash cycle please
Asked by Mick.
This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - White
- A:Answer Thank you for your interest in the LG Washer (WM5500HWA) model. The LG WM5500HWA front load washer offers a quick wash cycle of 15 minutes, making it convenient for situations when you need a fast laundry solution. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM5500HWA.ABWEVUS. ^Cris
Answered by LG Digital Customer Care

Q: QuestionDoes a power cord come with it ? If so, is it 3 or 4 prong I don’t know what my old dryer is - my guess is 3 prong. Can this dryer run on 3 prong
Asked by TomH.
This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - White
- A:Answer The washing machine is standard 120V power, and a cord is included to simply plug into a normal 3-prong outlet. I don't believe this machine exceeds 15A so no special wiring is required / no heavy duty outlet needed (read the manual / specifications to insure). You will be prompted to buy a new hose set. The electric dryer does not automatically come with a cord. When you buy it from your retailer, they are prompted to add a 220V cord (and a vent hose set (extra hose and adapter for steam, too)), and it's not inexpensive. The instructions cover how to attach either a 3-wire or 4-wire cord set. The house outlet won't stop you from any machine configuration: it's more of a code issue.
Answered by engineerJimB
Q: QuestionIs there a "whites only" option? I do not see one.
Asked by Anonymous.
- A:Answer Yes, it's in the app though. Some custom loads like that you choose in the app, and you can either send them to the machine or remote start it.
Answered by PBnJen
Q: QuestionDo you need to buy something specific if we want to stack washer and drier
Asked by LC.
- A:Answer To stack a compatible electric or gas dryer on the LG 4.5 cu. Ft. Capacity Smart Front Load ENERGY STAR Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA, you will need to purchase the 27" LG Stacking Kit, Model # KSTK4, which can be ordered directly from the company site...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionI2 30.25 the measurements of the machine? What is the required distance on depth when measurement includes space for connections.. Same question on the dryer.
Asked by Anonymous.
- A:Answer Best shows an image of the Energy Star® Certified LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash® 360 - Graphite Steel, Model # WM5500HVA, under the main image acorss from 'Specifications' that shows the width, depth and height measurements for the washer, and you can also click on "See All Specifications", and on the page that pops up, you will find listed measurements for Product Width, Product Height, Product Depth, and Depth With Door Open. The specifications also list Matching Dryer Model Number: DLEX5500V (Electric Dryer), DLGX5501V (Gas Dryer), DLHC5502V (Ventless Dryer). Which dryer are you inquiring about?...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat LG dryer matches this washer?
Asked by PeggyG.
- A:Answer The matching LG Electric Dryer for this ENERGY STAR® Most Efficient / ENERGY STAR Certified LG 4.5 cu. Ft. Capacity Smart Front Load ENERGY STAR Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA, is the Energy Star® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Front Load Electric ENERGY STAR Dryer with Sensor Dry & Steam Technology, Model # DLEX5500V, and the matching LG Gas Dryer is the Energy Star® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Front Load Gas Dryer with Sensor Dry & Steam Technology, Model # DLGX5501V...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionThe platform I have where the washer and dryer will be installed only has a maximum floor depth of 29 3/8”. Thus, what’s the overall depth from the back edge of the washer to the front of the front leg? Same question for the matching electric dryer.
Asked by Missy.
- A:Answer Hi there, Missy. Thank you for reaching out to us. We understand your inquiry regarding the installation dimensions of the LG Front Load Washer, Model #WM5500HVA, and the matching electric dryer. The overall product depth is 30.25 inches for the washer and 29.75 inches for the dryer, which exceeds your platform depth of 29 3/8 inches. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/JJ8VPZRYKJ To verify if the leveling legs will fit safely on your platform configuration, please contact us on [email protected], and our team will be more than happy to provide the detailed installation diagrams. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI need to replace my WN2688HNMA washer . Can you tell me if this washer will fit on my pedestal WDP3N? If not, can you let me know if there is a washer that will allow me to use my existing pedestal or if I can purchase an adapter kit? Thanks much.
Asked by SAB512.
- A:Answer Hi there. We understand your inquiry regarding compatibility with your existing pedestal. This 4.5 cu. ft. washer is designed for use with the WDP6G or WDP6V series pedestals; however, since the WDP3N is an older 27-inch model, we recommend checking for specific mounting alignment. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/JJ8VPZRYKJ For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWill thie DLEX 4000 fit on this washer
Asked by D.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry about whether the DLEX4000 dryer will fit on your WM4000HWA washer. Yes, the DLEX4000W electric dryer is listed as the compatible electric dryer option for the WM4000HWA washer. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRYKQ If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the model?
Asked by Lar.
- A:Answer This is the ENERGY STAR® Most Efficient / ENERGY STAR Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash® 360 - Graphite Steel, Model # WM5500HVA (the model is listed right under the title)...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes this washer & matching dryer have a drawer pedestal?
Asked by Nan.
- A:Answer The ENERGY STAR® Certified LG 4.5 cu. Ft. Capacity Smart Front Load ENERGY STAR Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA, and its matching electric or gas dryer is compatible with the 27" LG Laundry Pedestal. Model # WDP6V, which is designed for compatibility with all LG Front Load Washers and their matching Dryers with a width of 27"...^Ivan.
Answered by LG Digital Customer Care
Q: Questionis the dryer door reversible
Asked by DW.
This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - White
- A:Answer The door for the Energy Star® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash® 360 - White, Model # WM5500HWA, is reversible...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan I use a regular vent for the drying cycle?
Asked by R2D2123.
- A:Answer The ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. ft. Capacity Smart Front Load ENERGY STAR Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA, does not dry. It is not an 'All-in-One' Washer/Dryer Combo unit...^Ivan.
Answered by LG Digital Customer Care
Q: Questionis LG WDP3V pedestal compatible with the LG WM5500HVA?
Asked by SB.
- A:Answer Hello there. Thank you for sharing your inquiry with us. We understand you're asking about the compatibility between the LG WM5500HVA washer and the LG WDP3V pedestal. Based on the product specifications, the WM5500HVA is compatible with the LG pedestals WDP6V and WD300CV. We recommend using one of these compatible models to ensure a proper and secure fit. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/JJ8VPZRYKJ We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs it possible to stack a 4.5 cu ft dryer from LG or someone else on top of this washer? We dont have enough space behind for venting to stack DLEX5500V.
Asked by Anonymous.
- A:Answer Hello there. Thank you for sharing your inquiry with us. We understand you're asking about stacking the LG DLEX5500V dryer on top of your WM5500HVA washer, especially concerning the venting. Yes, your LG WM5500HVA washer and DLEX5500V dryer are designed to be stacked. To do this securely, you will need the LG stacking kit, model KSTK4. Regarding the venting for the DLEX5500V dryer, it offers 4-way venting options, meaning the exhaust duct can be routed from the back, left side, or right side of the unit. This flexibility can be beneficial if you have limited space for rear venting. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions or provide more detailed information on side venting for your DLEX5500V dryer. https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/6529912.p?skuId=6529912 We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes this model have a “water plus” option for any cycles? I always run my towels on a rinse and spin cycle with water plus to remove soap residue. It makes a huge difference and I don’t see that option on this washer.
Asked by Washerman.
This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - White
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your situation regarding the water plus option on your LG Front Load Washer WM5500HWA. Based on our official specifications, this model doesn’t feature a dedicated “water plus” option; however, it does include an Extra Rinse option that is designed to help remove soap residue from your laundry, similar to what you’re looking for. One troubleshooting step we recommend is to try using the Extra Rinse option during your Towels cycle to see if it meets your needs in providing a thorough rinse. https://www.lg.com/us/washers-dryers/lg-wm5500hwa-front-load-washer#pdp_specs Please send us a private message on Social Media @LGUSSupport so our dedicated team can explore additional options with you and provide further guidance tailored to your unit. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes this unit have a option to select a delayed start time once loaded?
Asked by delay.
- A:Answer Yes
Answered by Appliances3
Q: QuestionIs this washer / dryer combo stackable? If so is this the item that is compatible? Model:KSTK4 Thanks , Chet
Asked by BestBuyer.
- A:Answer Hi there, Chet. Thank you for your question regarding the LG WM5500HVA Front Load Washer. We understand you're interested in whether this washer and dryer combo is stackable. Yes, it is stackable! For optimal use, the compatible stacking kit model is the KSTK4. However, please note that the stacking kit is not included with the washer. https://www.lg.com/us/washers-dryers/lg-wm5500hva-front-load-washer#pdp_specs If you need further assistance or have more questions, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help you. We appreciate your inquiry. —Renzo
Answered by LG Digital Customer Care

Q: QuestionDoes it have a sanitize mode?
Asked by Bowhunter1.
- A:Answer Hello there! Thank you for your question about the LG WM5500HVA Front Load Washer. We understand you're curious about whether this model includes a sanitize mode. Yes, the LG WM5500HVA does feature a Sanitize Cycle. This cycle uses high-temperature water to help eliminate allergens, bacteria, and other contaminants from your laundry. It’s a great option for items that need deep cleaning, such as bedding, towels, or clothing exposed to allergens. https://www.lg.com/us/washers-dryers/lg-wm5500hva-front-load-washer#pdp_specs If you need further assistance or have any other questions, feel free to send us a private message on social media @LGUSSupport, and we’d be happy to help! Thank you for reaching out! —Renzo
Answered by LG Digital Customer Care

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