“We did our first load of wash today and we never saw any soap suds throughout the entire cycle (Iiquid detergent was in the correct dispenser). Please advise. Thank you.”
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I had the same issue, I was like omg it doesn’t work but then I figured out that I should load detergent also in the pre wash section.
Sorry, there was a problem. Please try again later.Hello there, We recommend that you check to determine whether you have hard water. Simply fill a water bottle halfway with water and a few drops of liquid soap (not detergent), such as Dawn. Shake it up, and if there are a lot of bubbles, the water is not hard. If, on the other hand, you don't observe many bubbles, you may have hard water. Once you've determined whether or not you have hard water, you'll understand why you didn't see any suds in the washer. We recommend getting a water softener to fix this. If you want any further assistance, please contact us directly at 800-243-0000. ~Tanisha
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