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Questions & Answers

Your price for this item is $649.99
The comparable value price is $1,099.99
Page Showing 1-20 of 87 questions
  • QuestionMy old LG has to keep the door open so it doesn’t smell musty. Have they fixed that? Nothing takes the smell away but keeping the door open.

    Asked by Possiblerepeatbuyer.

    • Answer Sorry, I have not found any front load that does not need to leave the door open to prevent the smell. I think if you used every day you might not need to, but if you use the way most do and run weekly loads, you need to vent the drum since the units are built to seal well and not leak during operation. The same may apply to the soap and softener drawer as well. The units are sealed well enough that any moisture has no why to evaporate.

      Answered by DavidR

  • QuestionHow do I activate the Pre-wash Option on the WM3470CW LG - 5.0 Cu. Ft. Front Load Washer? And what cycles are compatible with it?

    Asked by HotblackDesiato.

    • Answer To use the pre-wash option, you need to press and hold in the extra rinse button for 3 to 4 seconds. Thank you so much Ms.TereseaS This was literally driving me up a wall lol.

      Answered by WasherManD

  • QuestionHow long is a normal cycle? How long is the towel cycle?

    Asked by BMS.

    • Answer The normal cycle on the LG 5.0 cu. ft. Mega Capacity Front Load Washer, model WM3470CW, has an approximate time of 57 minutes. The towel cycle, which is used for washing towels and cotton garments, has a longer duration. It has an approximate time of 73 minutes. The duration of the towel cycle may vary depending on factors such as load size, fabric type, adjustments to wash/rinse temperature, spin speed, and soil level. ^Danee

      Answered by LG Digital Customer Care

  • Questiondoes this fit a california king szed big comforter well without being cramped?

    Asked by njwasher.

    • Answer Yes it fits great I have the same type of bed and can fit a quilt and more in

      Answered by SapphireC

  • QuestionWhat does the Wifi do? Is there any use, since there is no app?

    Asked by Polly.

    • Answer Hi Polly, this model washer is Thin Q compatible. By connecting to the app via Wi-Fi, you're able to use the smart diagnosis feature to easily access the current state of your product and help you troubleshoot your issue when the appliance malfunctions. ^Chris

      Answered by LG Digital Customer Care

  • QuestionDoes this washer have speedwash? if yes how long is the cycle.

    Asked by Erin.

    • Answer Yes and the time varies depending on how dirty the clothes are. The fastest cycle is 15 minutes, the slowest for dirtier clothes, 25 minutes. You set it. Note that the default heat setting for speedwash is hot. You'd need to enter warm or cold if you don't want hot.

      Answered by JeanM

  • QuestionHow long is the drain pipe and water lines? Need to know so I know in case I need to get and extention on drain pipe.

    Asked by Cristy.

    • Answer The unit does come with a drain line, the length was already cited by LG answers, but it does not come with new water lines, that is either an add on charge if you buy them from Best Buy as part of your purchase, or you can buy most any length from local hardware sources. My local stores had 3', 6' and 10' lengths. You should replace your lines regardless of the condition of your old ones, it is just a good safety measure. In addition, if the 60" drain is not enough, many hardware stores sell universal drain lines that should also work with this device.

      Answered by DavidR

  • QuestionI purchased this set roughly 3 months ago. It seems to either stop mid washing on normal setting, at the rinse cycle. It’ll stay there for hours, when it only says 20 minutes on the display. I’ve tried restarting to no avail. Why?

    Asked by SKmom.

    • Answer Check to see if ur load is uneven. I actually would call them to come service it if it is under warranty

      Answered by Grumpy

  • QuestionWill this washer work with my stackable dryer Model #: DLEX2501W. I have a stacked unit and need to replace the washer.

    Asked by Alias.

    • Answer Thank you for your interest in the LG Washer (WM3470CW) model. The LG WM3470CW is a stackable front load washer with a spacious 5.0 cu. ft. capacity. To make sure it will work with your stackable dryer model DLEX2501W, you just need to check if the dimensions and stacking configuration match. The washer is 39 inches tall, 27 inches wide, and 33 inches deep. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionIs there a rinse/spin only cycle?

    Asked by LJMurphy.

    • Answer Yes. Not on dial, there is a button on panel, lower right.

      Answered by JodyinPA

  • QuestionCan you reverse the direction the door opens?

    Asked by ChangeDoor.

    • Answer No, the LG Smart Front Load Washer door cannot be reversed. ~Rita

      Answered by LG Digital Customer Care

  • QuestionIt was said to use the Settings button on the Control panel to be able to set a wash to soak, when someone previously asking about the ability to soak. I do not see a settings button on the picture of the control panel. Can someone from LG clarify?

    Asked by NYDeb.

    • Answer Hello there! Thank you for your inquiry about the LG WM3470CW Front Load Washer. We understand your concern regarding the "Soak" feature and the absence of a "Settings" button on the control panel. The washer does not have a dedicated "Settings" button as part of its design. However, the option to soak is available under the "Prewash" feature. You can select the "Prewash" option along with the wash cycle, which functions similarly to a soak by allowing water to sit for a longer period before the main wash cycle starts. https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer#pdp_specs For more detailed instructions or clarification, feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist further! We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI scanned the QR code and it says this model isn't supported. I try to add it without the QR code and it says to hold the Delay-Start for 3 seconds but it does nothing. There is no WiFi symbol on the button. The model is WM3470CW so it's the right model.

    Asked by Daniel.

    • Answer Hi there, Daniel. Thank you for reaching out about your LG WM3470CW Front Load Washer. We understand you're having difficulty connecting your washer to Wi-Fi and using the ThinQ® app. This model does not support LG ThinQ® Smart Technology, which is why the QR code scanning and the attempt to connect through the Delay Start button are not working. While it does feature SmartDiagnosis™ for troubleshooting, it doesn't have Wi-Fi connectivity for smart functions. https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer#pdp_specs If you need assistance with any other features or have further questions about your unit, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionTo which direction does the front loading door open, swings to the left or swings to the right?

    Asked by Judel.

    • Answer The door swings to the left.

      Answered by KathleenS

  • QuestionHello I am trying to replace my old machine which has a pedestal for model number WM2801HWA with this machine fit on the pedestal I have? If so, what kind of brackets do I need to get to install it?

    Asked by Replacement.

    • Answer Thank you for your interest in the LG Front Load Washer (WM3470CW) model. The LG WM3470CW washing machine is not compatible with the pedestal for the LG WM2801HWA. The design and dimensions of the two machines and their respective pedestals are different, so the WM3470CW will not fit on the pedestal for the WM2801HWA. Therefore, it is not possible to use the existing pedestal for the new washing machine. For more options and information, you can visit this website: https://www.lg.com/us/search?q=pedestal%20&searchWithin=false&oldTerm=. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWasher gets really loud on spin cycle even with nothing in washer. Why is that?

    Asked by Deja.

    • Answer Deja, get yourself a level and some strips of cardboard. take the cardboard and stuff it under a leg of the machine until the leveler says it is level. You want to make sure your machine is level so it won't throw off your barrings.

      Answered by BrandyO

  • QuestionWhat are the shipping box dimensions?

    Asked by Parker.

    • Answer Thank you for your interest in the LG 5.0 cu. ft. Mega Capacity Front Load Washer (WM3470CW) model. The shipping box dimensions for the LG WM3470CW front load washer are as follows: • Width: 29.5 inches • Height: 42.13 inches • Depth: 34.25 inches You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionHow long does it take to run the TubClean cycle?

    Asked by Tamara.

    • Answer Hi, Tamara! The approximate time for the TubClean cycle is 60 minutes. You can visit this link on how to do a TubClean cycle: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425. ^Danee

      Answered by LG Digital Customer Care

  • Questioncan you open and add items once the machine has been running?

    Asked by Hank.

    • Answer If the ENERGY STAR® Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion™ Technology - White, Model # WM3470CW is running, you can press the Start/Pause to pause the cycle without losing your current settings. However, please note that if the Start/Pause button is not pressed to resume the selected cycle, after a delay the washer automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDo you have extra large washers

    Asked by Pauliedogood.

    • Answer What type of washer are you interested in, a Front Load Washer or a Top Load Washer, and what capacity do you consider as being "extra large"? The largest capacity we have for LG Front Load Washers is the ENERGY STAR® Most Efficient LG SIGNATURE 5.8 cu. Ft. Large Smart Wi-Fi Enabled Front Load Washer, Model # WM9500HKA, and the ENERGY STAR® Most Efficient / ENERGY STAR Certified LG SIGNATURE 5.8 cu. ft. Mega Capacity Smart Front Load Washer with Built-In Intelligence, TurboWash® 360°, ezDispense® and Touch LCD Control, Model # WM9901HBA. The largest capacity Top Load Washers are the ENERGY STAR Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CW, the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CB, and the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Top Load Washer with TurboWash™ Washer with Steam, ezDipense, Wi-Fi Connectivity, White, Model # WT8600CW. You can search on Best Buy to see which of these models they carry...^Ivan.

      Answered by LG Digital Customer Care