Questions & Answers
- Model:
- WM3470CW
- |
- SKU:
- 6529900
Q: QuestionWill this washer fit a 6x9 wool rug?
Asked by AAA.
- A:Answer Check your wool rug's garment label or contact the manufacturer to inquire if it will fit into a 5.0 cubic feet capacity. Online guides for wool rugs advise that a 6 x 9 foot rug will fit into a 3.8 cubic feet capacity so since the ENERGY STAR® Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion™ Technology - Middle Black, Model # WM3470CM has a larger capacity of 5.0 cubic feet, it should accommodate your wool rug...^Ivan.
Answered by LG Digital Customer Care

Q: QuestionIt was said to use the Settings button on the Control panel to be able to set a wash to soak, when someone previously asking about the ability to soak. I do not see a settings button on the picture of the control panel. Can someone from LG clarify?
Asked by NYDeb.
- A:Answer Hello there! Thank you for your inquiry about the LG WM3470CW Front Load Washer. We understand your concern regarding the "Soak" feature and the absence of a "Settings" button on the control panel. The washer does not have a dedicated "Settings" button as part of its design. However, the option to soak is available under the "Prewash" feature. You can select the "Prewash" option along with the wash cycle, which functions similarly to a soak by allowing water to sit for a longer period before the main wash cycle starts. https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer#pdp_specs For more detailed instructions or clarification, feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist further! We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionI scanned the QR code and it says this model isn't supported. I try to add it without the QR code and it says to hold the Delay-Start for 3 seconds but it does nothing. There is no WiFi symbol on the button. The model is WM3470CW so it's the right model.
Asked by Daniel.
- A:Answer Hi there, Daniel. Thank you for reaching out about your LG WM3470CW Front Load Washer. We understand you're having difficulty connecting your washer to Wi-Fi and using the ThinQ® app. This model does not support LG ThinQ® Smart Technology, which is why the QR code scanning and the attempt to connect through the Delay Start button are not working. While it does feature SmartDiagnosis™ for troubleshooting, it doesn't have Wi-Fi connectivity for smart functions. https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer#pdp_specs If you need assistance with any other features or have further questions about your unit, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care

Q: QuestionTo which direction does the front loading door open, swings to the left or swings to the right?
Asked by Judel.
- A:Answer The door swings to the left.
Answered by KathleenS
Q: QuestionHello I am trying to replace my old machine which has a pedestal for model number WM2801HWA with this machine fit on the pedestal I have? If so, what kind of brackets do I need to get to install it?
Asked by Replacement.
- A:Answer Thank you for your interest in the LG Front Load Washer (WM3470CW) model. The LG WM3470CW washing machine is not compatible with the pedestal for the LG WM2801HWA. The design and dimensions of the two machines and their respective pedestals are different, so the WM3470CW will not fit on the pedestal for the WM2801HWA. Therefore, it is not possible to use the existing pedestal for the new washing machine. For more options and information, you can visit this website: https://www.lg.com/us/search?q=pedestal%20&searchWithin=false&oldTerm=. ^Cris
Answered by LG Digital Customer Care

Q: QuestionWhat are the shipping box dimensions?
Asked by Parker.
- A:Answer Thank you for your interest in the LG 5.0 cu. ft. Mega Capacity Front Load Washer (WM3470CW) model. The shipping box dimensions for the LG WM3470CW front load washer are as follows: • Width: 29.5 inches • Height: 42.13 inches • Depth: 34.25 inches You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. ^Cris
Answered by LG Digital Customer Care

Q: QuestionIs this a 4 Prong Washer?
Asked by Cruz.
- A:Answer Thank you for your interest in the LG 5.0 cu. ft. Mega Capacity Front Load Washer (WM3470CM) model. No, the LG WM3470CM washer comes with a 3-prong power cord, not a 4-prong one. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM3470CM.ABMEVUS. ^Cris
Answered by LG Digital Customer Care

Q: QuestionHow long does it take to run the TubClean cycle?
Asked by Tamara.
- A:Answer Hi, Tamara! The approximate time for the TubClean cycle is 60 minutes. You can visit this link on how to do a TubClean cycle: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425. ^Danee
Answered by LG Digital Customer Care

Q: QuestionCan the WM 3470CM be butted against the back wall when installing?
Asked by Jay.
- A:Answer The ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG 5.0 cu. Ft. Mega Capacity Front Load Washer, Model # WM3470CW, cannot "be butted against the back wall when installing". To ensure sufficient clearance for water inlet hoses, drain hose, and airflow, you need to allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer. You will also need to be sure to allow for wall, door, or floor moldings that may increase the required clearances....^Ivan.
Answered by LG Digital Customer Care
Q: Questiondoes this washer have a clean out filter on the front of the machine
Asked by gan.
- A:Answer Yes
Answered by DeborahH
Q: QuestionCan you wash pillows in this machine?
Asked by TJ.
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding whether you can wash pillows in your LG - 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion Technology. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-middle-black/JJ8VPZRCVQ We understand that maintaining your bedding is important for a clean home environment. Your unit is designed with a large capacity and 6Motion™ technology that provides a gentle yet thorough cleaning performance suitable for bulky items. Most fiber-filled or down pillows can be washed in this front-load model; however, we always recommend checking the care label on your specific pillows first. To ensure the best results and maintain the balance of the drum, we suggest washing two pillows at a time and using the "Bedding" or "Bulky/Large" cycle with a low spin speed. We want to ensure your laundry experience is both effective and safe for your fabrics. For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionGood morning I purchased this unit and had it installed on Tuesday. When I run it through a empty spin cycle it is as smooth as possible but when you run a regular cycle with clothes when it is time to spin it vibrates violently it moved the unit 3 feet
Asked by HELP.
- A:Answer did you remove the plugs
Answered by JanHarr
Q: QuestionIs there a pedestal available for this washer
Asked by Anonymous.
- A:Answer Yes, we got the pedestal when we bought the washer. The drawer is a bit small for our use, but the height and stability is perfect for our 100+ year old flooring and 50+ year old backs.
Answered by FreddyG
Q: QuestionHow do you connect it to the wifi and LG app?
Asked by Ronaldo.
- A:Answer The ENERGY STAR® Most Efficient / ENERGY STAR Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion™ Technology - White, Model: WM3470CW, cannot be connected to a Wi-Fi network. It does not support Wi-Fi, and it does not support LG's ThinQ® Smart Technology so it is incompatible with the LG ThinQ® app...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWill this fit in a apartments
Asked by Anonymous.
- A:Answer Hello there. Thank you for your inquiry regarding the WM3470CM model. We understand your inquiry about whether this unit will fit in an apartment. To ensure it fits your specific space, please note that the product dimensions are 27" (Width) x 39" (Height) x 33 1/8" (Depth). Additionally, this unit is compatible with the Stacking Kit (KSTK4), which can be a helpful space-saving option for apartment living. We recommend measuring your intended laundry area to confirm it accommodates these dimensions. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-middle-black/JJ8VPZRCVQ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionFor tarrif purposes, is the machine manufactured/made in the U.S? Or imported?
Asked by Chukis.
- A:Answer Hi there, Chukis. Thank you for your inquiry regarding the LG Front Load Washer, Model # WM3470CW. We understand you need to confirm the country of origin for tariff purposes. Please be advised that LG products are manufactured in our various global facilities, including locations in the United States, South Korea, Vietnam, and China. Because the manufacturing location can vary by production run, the specific country of origin for your unit is printed on the rating label, which is typically located on the inner door rim or the back of the washer. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-white/JJ8VPZRCP7 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this washer have an internal water heater and antimicrobial protection?
Asked by leanfreak.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry about the LG Front Load Washer (WM3470CM). This model does not have an internal water heater or antimicrobial protection. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-front-load-washer-with-6motion-technology-middle-black/JJ8VPZRCVQ If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: Questioncan you open and add items once the machine has been running?
Asked by Hank.
- A:Answer Yes, just hit the pause button. Load whatever and then hit pause button again to continue wash.
Answered by excellentairpurifier
Q: QuestionDo you have extra large washers
Asked by Pauliedogood.
- A:Answer What type of washer are you interested in, a Front Load Washer or a Top Load Washer, and what capacity do you consider as being "extra large"? The largest capacity we have for LG Front Load Washers is the ENERGY STAR® Most Efficient LG SIGNATURE 5.8 cu. Ft. Large Smart Wi-Fi Enabled Front Load Washer, Model # WM9500HKA, and the ENERGY STAR® Most Efficient / ENERGY STAR Certified LG SIGNATURE 5.8 cu. ft. Mega Capacity Smart Front Load Washer with Built-In Intelligence, TurboWash® 360°, ezDispense® and Touch LCD Control, Model # WM9901HBA. The largest capacity Top Load Washers are the ENERGY STAR Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CW, the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CB, and the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Top Load Washer with TurboWash™ Washer with Steam, ezDipense, Wi-Fi Connectivity, White, Model # WT8600CW. You can search on Best Buy to see which of these models they carry...^Ivan.
Answered by LG Digital Customer Care
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