Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Main Content

Questions & Answers

Page Showing 21-40 of 89 questions
  • Questioncan you open and add items once the machine has been running?

    Asked by Hank.

    • Answer If the ENERGY STAR® Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion™ Technology - White, Model # WM3470CW is running, you can press the Start/Pause to pause the cycle without losing your current settings. However, please note that if the Start/Pause button is not pressed to resume the selected cycle, after a delay the washer automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDo you have extra large washers

    Asked by Pauliedogood.

    • Answer What type of washer are you interested in, a Front Load Washer or a Top Load Washer, and what capacity do you consider as being "extra large"? The largest capacity we have for LG Front Load Washers is the ENERGY STAR® Most Efficient LG SIGNATURE 5.8 cu. Ft. Large Smart Wi-Fi Enabled Front Load Washer, Model # WM9500HKA, and the ENERGY STAR® Most Efficient / ENERGY STAR Certified LG SIGNATURE 5.8 cu. ft. Mega Capacity Smart Front Load Washer with Built-In Intelligence, TurboWash® 360°, ezDispense® and Touch LCD Control, Model # WM9901HBA. The largest capacity Top Load Washers are the ENERGY STAR Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CW, the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing, Model # WT8400CB, and the Energy Star® Certified LG 5.5 cu. Ft. Mega Capacity Top Load Washer with TurboWash™ Washer with Steam, ezDipense, Wi-Fi Connectivity, White, Model # WT8600CW. You can search on Best Buy to see which of these models they carry...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionLooking for a dryer to go onto of my washer or what will fit on this washer

    Asked by DEADEYE.

    • Answer Are you looking for a gas dryer or an electric dryer? The matching gas and electric dryers that can be stacked on the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion Technology - White, Model # WM3470CW, are the ENERGY STAR® Certified LG 7.4 cu. Ft. Ultra Large Capacity Gas Dryer, Model # DLG3471W, and the ENERGY STAR® Certified LG 7.4 cu. Ft. Ultra Large Capacity Electric Dryer, Model # DLE3470W...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionHow do I clean the filter on my LG-5.0 Cu. Ft. High Efficiency Stackable front load 6 Motion Tech washer

    Asked by Liz.

    • Answer Hi, Liz. Thanks for your question about cleaning the filter on your LG Washer (WM3470CW) model. To clean the drain pump filter, follow these steps to help maintain smooth operation and prevent drainage issues: Place a towel or a shallow pan under the access panel to catch any water that drains out. Use a flat tool like a coin or a flathead screwdriver to gently pry open the small rectangular or circular panel on the front bottom of the washer. The filter housing usually has a small drain plug or hose. Pull out the hose and let any remaining water drain into your pan. For more guidance, visit https://www.youtube.com/watch?v=TqKga3ndZkk. If you need further assistance, please send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionHow many pounds of laundry can it wash per load?

    Asked by Anonymous.

    • Answer There is no listed specification for how many pounds of laundry the ENERGY STAR® Certified LG 5.0 Cu. Ft. High-Efficiency Stackable Front Load Washer with 6Motion® Technology - White, Model # WM3470CW, can wash per load. The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily. You should not press down on items while stacking them in the drum. Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean...^Ivan.

      Answered by LG Digital Customer Care

  • Questionis delivery ann installation included

    Asked by home.

    • Answer Delivery and install were additional fees. I had them deliver it (an extra $60, but worth it for them to haul it, carry it in the house and down the steps to the basement) and the took out my old one and disposed of it. Very fast and efficient. I installed it myself as you just need to remove the shipping bolts, hook up the water and place your drain hose in the sink, and put it in place. But, not everyone is comfortable doing that themselves. Might be worth the expense to have them do it, if you choose. Right now, there are some very good deals at BB for 4th of July sales. that would probably cover the delivery and setup.

      Answered by GOINGDEAF

  • QuestionWhat are the differences between the WM3470CW model and the WM3400CW model?

    Asked by Marty.

    • Answer Hi, Marty. Thanks for your question! Both the LG Washer (WM3470CW) model and the (WM3400CW) are great washing machines, but there are a few key differences: The WM3400CW features LG’s newer Inverter Direct Drive Motor, making it quieter, reducing vibrations, and lasting longer than the WM3470CW. It also includes TurboWash 360 technology, which shortens wash time while ensuring a thorough clean, unlike the WM3470CW. For more details, visit https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer. If you have more questions or need help choosing a model, message us on social media @LGUSSupport. We’re here to assist! ^Juvy

      Answered by LG Digital Customer Care

  • QuestionDoes this require 220 or 110?

    Asked by BruceK.

    • Answer 110 60 cycle

      Answered by JohnG

  • QuestionHow do you change water temperature?

    Asked by Dan.

    • Answer On the display panel by pushing the button.

      Answered by JenniferH

  • QuestionIS THIS ELECTRIC?

    Asked by RED.

    • Answer Electric yes.

      Answered by JessaF

  • QuestionI presently own a LG Model# WM2301HR on a pedestal. Will the new washer fit on my existing pedestal? The new washer is the same exact dimensions.

    Asked by Sam.

    • Answer Fit our standard pedestal just fine

      Answered by JohnG

  • QuestionHow high up does this machine fill with water. It doesn't seem like there is any water in it other than just making the clothes wet.

    Asked by Mom.

    • Answer To my knowledge, I believe the amount of water is based on the weight of the load. The washer senses how much water will be necessary to clean the items. The lower water level is how you save money by using a front load machine.

      Answered by GwennieGirl

  • QuestionCan I get a stainless steel face cover for the washing machine

    Asked by Mg.

    • Answer Hello there. Thank you for sharing your inquiry about your WM3470CW front-load washer. We understand your situation and appreciate your interest in customizing your appliance. Based on the current specifications, this model is designed with a clear round door cover and is available in Middle Black (M) or White (W) finishes. At this time, a stainless steel face cover is not offered as an accessory option for this unit. https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer#pdp_specs For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions with you. —Renzo

      Answered by LG Digital Customer Care

  • Questionhow do I turn OFF the chime "song" when a load is completed in the washer?

    Asked by cat4.

    • Answer Hi there! Thank you for reaching out to us. We understand that you would like to turn off the chime or "song" that plays when the load is completed on your LG WM3470CW washer. To turn off the sound notification, simply press and hold the Signal button on the control panel for three seconds. This will toggle the notification sound between ON and OFF. LG washing machine - How to turn on/off the washer chime - https://www.lg.com/levant_en/support/product-help/CT20158023-20153865868487#:~:text=Press%20and%20hold%20the%20Signal,sound%20between%20ON%20and%20OFF. If you need further assistance or have any other questions, feel free to send us a private message on Social Media @LGUSSupport. We’ll be happy to assist you! We appreciate your inquiry! —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs there a pedestal/drawer that can be purchased for this model that will raise it up?

    Asked by Meegs.

    • Answer Yes. Best Buy has matching pedestal but I bought one online from Amazon for half that price

      Answered by JohnG

  • QuestionDoes this washer have a pause unlock button?

    Asked by Anonymous.

    • Answer Yes

      Answered by ChristineS

  • QuestionMy washer was installed by Best Buy but the water hoses were installed incorrectly: the hot water with the cold. Will this compromise the integrity of the washer?

    Asked by Jela.

    • Answer As a consumer switch the hoses

      Answered by Babe

  • QuestionHow do I get my dryer to go to the “very dry” cycle?

    Asked by Charlie.

    • Answer Hi, Charlie. Thank you for reaching out to us with your question about your LG Washer (WM3470CW) model. We understand you'd like to use the "Very Dry" cycle, and we're happy to guide you through that. To select the "Very Dry" setting, simply follow these steps: Turn the cycle dial to "More Dry" or "Very Dry" (depending on your specific model's labeling). If your unit is equipped with "Sensor Dry", make sure the sensor is clean and functioning correctly. A clean sensor helps ensure that the dryer can accurately detect the moisture level in your clothes. You can also try adjusting the dryness level via the "Dryness Level" button, which allows you to select different levels of drying intensity. For more information about the product, you may visit https://www.lg.com/us/washers-dryers/lg-wm3470cw-front-load-washer. If you're still encountering any issues or would like further guidance, please feel free to send us a private message on social media @LGUSSupport. We're ready to assist you with additional troubleshooting steps. ^Juvy

      Answered by LG Digital Customer Care

  • QuestionCan you use the pods for detergent? They remain in the tray when the wash is complete. What am I doing wrong?

    Asked by Anne.

    • Answer Yes you can use pods! However, don't place them in the tray, place them in the tub with your clothes before starting.

      Answered by PrescC

  • QuestionCan i Use a powder detergent? I have been using a liquid one and want to switch to powder?if so how much should I use ?

    Asked by Mo.

    • Answer Hello there, Mo. Thank you for reaching out about using powder detergent with your LG WM3470CW Front Load Washer. We understand the importance of using the right detergent for effective cleaning. Yes, you can absolutely use powder detergent with your washer. To do so, ensure you remove the liquid detergent cup from the main wash detergent compartment before adding powder detergent. This will allow the detergent to dispense correctly and prevent any clogging issues. For the correct amount, always follow the detergent manufacturer’s recommendations based on your load size and soil level. Be sure to use only high-efficiency (HE) powder detergent for optimal performance. LG Washer - Detergent and Additive Usage - https://www.lg.com/us/support/help-library/lg-washer-detergent-and-additive-usage--1337636639933 If you have additional questions or need further assistance, please send us a private message on social media @LGUSSupport, and we’ll be happy to help. —Renzo

      Answered by LG Digital Customer Care