“What is the “set top-box” message that keeps popping up? Brand new OLED 65”... I don’t understand what this message is.”
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I have the same issue with a new LG OLED55C model. I keep on getting a popup window saying additional setting is available for the set top box to work with the remote. It has three options: Accept, Decline, or Block. When I select Accept, it asks me for a pin, which no one seems to know, including LG. When I press Decline, the popup goes away then came within a few minutes. When Inpress Block, I will see the same pop up again within a few minutes.
Sorry, there was a problem. Please try again later.I have the same issue with a new LG OLED B2 series 77 in model. I keep on getting a popup window saying additional setting is available for the set top box to work with the remote. It has three options: Accept, Decline, or Block. When I select Accept, it asks me for a pin, which no one seems to know, including LG. When I press Decline, the popup goes away then came within a few minutes. When Inpress Block, I will see the same pop up again within a few minutes.LG SUPPORT IS USELESS the first chat session disconnected because I didn't respond fast enough. The second chat session said they would exhaust all of their resources to resolve the concern and they asked if i had contacted them before on the issue i said yes they quickly referred me to Dishnetwork and disconnected. Dishnetwork told me and I agree it is LG tv,LG remote, LG concern.
Sorry, there was a problem. Please try again later.In our case, it wanted to set up our cable box. It could tell we had one but had not linked them together yet. It was very simple just make sure the 2 are close together with nothing blocking the cable box.
Sorry, there was a problem. Please try again later.“Set top box” refers to your cable box.
Sorry, there was a problem. Please try again later.Hi Amyporpow. We regret to read about the issues that you are currently experiencing with your TV and sincerely apologize for any inconvenience. Regrettably, without more detail, we cannot determine what the "Set-Top Box" message that keeps popping up on your LG C9 65 inch Class 4K Smart OLED TV w/ AI ThinQ® (64.5'' Diag), Model # OLED65C9PUA. The issue could be related to the Set-Top Box from your cable service provider & you may need to contact them for assistance. You can also contact our Support Center at (800) 243-0000 for assistance troubleshooting the issue...^IFV
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