“We hooked up this tv last night, and picture is fuzzy. Cable TV works, but HDMI is not working. Tried different ports, different cable, called cable company and they said tv is bad because box worked with another tv. Is this common?”

Asked by AD 6 years ago

1-2 of 2 Answers

You might need to switch your box for the right output. It sounds like it's outputing in component video.
Answered by Adamg 6 years ago
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I absolutely hate to hear that the HDMI inputs are not functioning properly. As you know, this is not a normal circumstance for the TV to have this issue. I would be more than happy to work with you in getting this resolved. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Answered by LG Digital Customer Care 6 years ago
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