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Questions & Answers

Page Showing 1-20 of 187 questions
  • QuestionWhich streaming services are pre-installed on the tv? (Netflix, Hulu, Amazon, etc.)

    Asked by JC.

    • Answer Both Netflix and prime videos

      Answered by Tank

  • QuestionI have a tv stand that is 53 inches wide. Will the legs on this tv fit?

    Asked by teddy.

    • Answer The distance between the legs of the 65UM7300PUA is 52.1". The legs are 10.6" in depth. ^CP

      Answered by LG Digital Customer Care

  • QuestionIs the TV bluetooth enabled.

    Asked by Jevils2000.

    • Answer Yes, it is Bluetooth enabled.

      Answered by CommunityAnswer

  • QuestionDoes this TV have dual band Wi-Fi? 2.4ghz and 5ghz?

    Asked by Guitarman.

    • Answer Yes it has 2.4 and 5g. I currently have ipv6 disabled.

      Answered by EricD

  • Questionwhat is the refresh rate of this model?

    Asked by Anonymous.

    • Answer The LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA has a native 60Hz Refresh Rate...^IFV

      Answered by LG Digital Customer Care

  • QuestionIt’s compatible with AirPlay 2 for iPhone and/or apple devices?

    Asked by Walter.

    • Answer LG announced at CES 2019 that all of the 2019 LG OLED Lineup, the LG NanoCell SM9X series (2019), LG NanoCell SM8X series (2019), and the LG UHD UM7X series (2019) will add support via a firmware upgrade that is expected "mid-year" that will provide Apple AirPlay 2 and Apple HomeKit support. With Apple HomeKit support, customers will be able to control their LG TV using the Home app or by asking Siri. The LG 65 inch Class 4K Smart UHD TV w/AI ThinQ®, Model # 65UM7300PUA is one of the screen sizes in the UM7X series. ^CP

      Answered by LG Digital Customer Care

  • QuestionCould anyone tell me the exact dimensions of the box this TV comes in? I’m trying to figure out if it would fit in my car for in store pickup. Thanks!

    Asked by Kevin.

    • Answer The 65UM7300PUA's box has the following dimensions: (WxHxD) 63" x 38.2" x 7.5". ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat size screws are needed for the TV stand?

    Asked by will.

    • Answer The size of the six screws that were packaged with the LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA for the stand legs is M4 x L20 (i.e. 4mm x 20mm)...^IFV

      Answered by LG Digital Customer Care

  • QuestionCan I download Roku? Or the Disney plus app?

    Asked by Mumxie129.

    • Answer The 65UM7300PUA is compatible with the Disney+ application. ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat is the height up to the bottom of the television? In other words, how much height would I have under it to place other electronic items?

    Asked by Frank.

    • Answer With the legs installed there is 2.5" between the TV's frame and whatever the TV is sitting on top of. ^CP

      Answered by LG Digital Customer Care

  • QuestionCan you listen to the tv sound and someone listen with wireless headphones at the same time?

    Asked by Kayak.

    • Answer No, internal speakers and a headset cannot be used at the same time. ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat is the difference between model 65UM7300PUA and 65UM7300AUE?

    Asked by sedagive.

    • Answer The LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA and Model # 65UM7300AUE have the same specifications and features. The only difference is in the color of their bezels and stands and the retail outlets through which the TVs are sold. The bezels and stands on the 65UM7300PUA are black and those on the 65UM7300AUE are dark grey...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat size mounting screws are needed to mount on my current TV stand Mount? ( it can hold upto 70" tv)

    Asked by Moon.

    • Answer The metric with for the VESA screws that will fit into the vESA bolt holes in the back of the LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA is M6 (i.e. 6mm). The length of the screw is determined by how thick the wall mount that you are using is. If you are looking to replace missing screws for an existing wall mount, you will want to measure its thickness. If you are purchasing a new mount, it will probably comes with three sets of VESA screws of varying length with spacers as included accessories...^IFV

      Answered by LG Digital Customer Care

  • QuestionCan i download the direct tv app?

    Asked by Patojito79.

    • Answer The DirecTV Ready app is available for download and installation from the LG Content Store (App Store) for older LG TVs that are DirecTV Ready. Regrettably, the LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA is not a DirectTV Ready TV and is not compatible with the app...^IFV

      Answered by LG Digital Customer Care

  • QuestionHow does this model differ from the UM6900PUA model?

    Asked by Jim.

    • Answer The LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA is a higher-tiered model that supports Bluetooth (ver. 5.0), comes with an included LG Magic Remote, features LG's ThinQ AI technology with Google Assistant and Alexa built-in, will receive a firmware upgrade soon that adds support for AirPlay 2 and with the LG Magic Remote you can use voice commands, mouse-like control & click to manage most devices...^IFV

      Answered by LG Digital Customer Care

  • QuestionWe are having trouble with the sound quality, it is in a high ceiling room, any suggestions?

    Asked by Denise.

    • Answer you may add a sound bar to this television. This should help with the sound quality, I would bet on it.

      Answered by farls

  • QuestionDoes this TV work with Roku or Firestick? Or Apple TV?

    Asked by BCleck.

    • Answer Roku devices or the Amazon FireStick are designed to be connected to HDMI ports on a TV so either of those devices can simply be plugged into any of the thjree HDMI inputs on the LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA. You will need to switch the input source to the HDMI input that you have the Roku or Amazon FireStick device connected to to view it on the TV. Apple TV and Apple TV+ was recently launched on 02/04/2020 on the TV and you can easily access Apple TV from the home screen on the TV then subscribe to and watch Apple TV+ on the TV...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat is the distance between the holes on the back of the tv to attach the wall mount hangers?

    Asked by Dan.

    • Answer Hello Dan. The LG 65 inch Class 4K Smart UHD TV w/AI ThinQ® (64.5'' Diag), Model # 65UM7300PUA has an A x B VESA Wall Mount Interface Pattern of 300 x 300 mm. That means the VESA Bolt holes are 300 millimeters aprt horizontally (A) and they are 300 millimeters apart vertically (B)...^IFV

      Answered by LG Digital Customer Care

  • QuestionIs it possible to get rf output from jacks on rear of tv?

    Asked by Headsettrouble.

    • Answer The 65UM7300PUA features the following connections: Bluetooth® Support Version 5.0, HDMI-CEC (Simplink), HDMI Input (HDCP 2.2), HDMI Audio Return Channel (ARC), USB Ports (v 2.0), RF Connection Input (Antenna/Cable), Composite Input (AV), Ethernet, Digital Audio Output (Optical). ^CP

      Answered by LG Digital Customer Care

  • QuestionDoes this TV have external controls. Like a manual off & on switch

    Asked by rstampa.

    • Answer Yes it does. On the bottom in the exact middle, if you reach under the screen you can feel the place to switch it on and off, you just need to press and hold a second for each function. It does show some other things on the screen which I don't know exactly how to use.

      Answered by Suzi