A:AnswerHello, we are very sorry to hear that you are having difficulties answering the Lively Flip. There is no override available to allow the call to be answered when you open the phone. You may find it easier to answer via the Alexa feature. You can find information about Alexa on page 75 of the user guide or if you need assistance, please give us a call.
A:AnswerGreat question! Yes, the Lively Flip does have the option of vibrate. It is easy to set up and you have the added ability to lock the volume buttons.
A:AnswerWe are so glad you asked, Maria. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerHello, we are sorry to hear that you have encountered a problem. Please contact our Customer Service at, 1-800-733-6632 between 5am to 8pm, Pacific Time, 7 days a week.
A:AnswerGreat question! Yes, the Lively Flip gives you the option to have the vibration on along with your desired ring tone. For more details on the Lively Flip, please visit the Product Support page of our website.
A:AnswerHi Tim, we offer two types of plans, Health and Safety Packages with talk and text or talk and text only. The statement you are referring to only applies to the Preferred or Ultimate Health and Safety Packages that include texting. Please scroll down a little further on our web page and you will see “Just need talk and text? We’ve got you covered” to see the monthly text plans.
A:AnswerI was just on the phone with Q link wireless tonight because my current android phone with them is damaged they said they could not send their phone out until July 31 so I looked up Q link wireless compatible phones this is one of the options that came up, I gave Q link wireless the model number and they in fact verified that this phone will be compatible
A:AnswerWe are sorry to hear about your cousin’s situation and the issue with the batter on her phone. Perhaps the staff could assist her with checking the outlet she is using to charge her phone and to make sure the cord is properly connected to the charging cradle. If she is using the charging cradle, the phone has to be securely set so that it will receive the charge. She can also bypass the charging cradle and plug the USB cord directly into the phone to see if it will receive a charge. Or if the staff can call us from another phone, at (800) 733-6632, between the hours of 5am and 7pm Pacific Time, we would be able to troubleshoot the issue.
A:AnswerHi, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans and can be viewed on our website, www.greatcall.com.
A:AnswerHello Lulu, GreatCall may be able to port in a phone number from another current carrier. Port-in requests may occur immediately or may take 1 to 3 business days (5 to 7 business days if porting a landline). Once the phone is activated please call our Customer Service to transfer the number. We can be reached at 1-800-733-6632, between 5 a.m. and 7 p.m. Pacific Time, seven days a week.
A:AnswerHello Derek, thank you for your interest in our Lively Flip phone. Yes, you will have the ability to connect the Lively Flip phone to your personal computer and transfer the photos. For more information about the Lively Flip phone please see the Product Support page of our website.
A:AnswerHello, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans for as low as $14.99/month and can be viewed on our website, www.greatcall.com
