A:AnswerGreat question! To delete a text message please follow these steps.
1.From the maim menu select text message
2. Select text history
3.Select a contact or number and press OK
your conversation with the person
4.Select DELETE and press OK
the phone will confirm you want to delete the message again and press OK
For more details on the Jitterbug Flip2, please visit the Support page of our website.
A:AnswerGreat question! Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively offers a variety of plans so you can choose the one that works best for you.
A:AnswerAll software updates are periodically done over the air. We advice all our customer to make sure the phones are on at night as that is when software updates are scheduled to be completed. We are able to push software updates for further assistance please contact Customer Service at 1-800-733-6632 Mon-Fri from 6am-6pm Pacific time.
A:AnswerHi Kathy, great question! Yes, you have the ability to disable Alexa. Please follow these steps, from the Main Menu scroll down to Settings and press the “OK” button. Select Amazon Alexa and press the “OK” button. Select “Disable Alexa” and press “OK”, then confirm this action by pressing “OK”. For additional support please call our Customer Service at 1-800-733-6632, between 5 a.m. and 7 p.m. Pacific Standard Time, seven days a week.
A:AnswerTo check your minutes from your Lively Flip phone, you will scroll to Device Info. You can also view your usage by logging into your MyGreatCall.com account and by calling Customer Service.
A:AnswerI have been trying this on my Lively 3 phone for months now and have been getting poor technical information on this process.
The answer is the USB hookup allows you to only see the device name Lively3 on your computer with no access to any subdirectory. Using Photo your are denied access to the data stored in the phone.
Today, I got the smart Lively guru who told me the USB Method no longer works and you can only transfer the image to an email account.
Email Process
1. Identify the photo on your phone
2. Select share on the bottom of the screen
3. Select Gmail option on the bottom of the screen
4. In the email screen: On the "to" line type in the email address you want the image sent to
5. Press the right arrow icon on the top of the screen to send the image to your "to line" email address
6. Screen returns to the image as a completed action
Best to you, Mike
A:AnswerHello, you can upload your photos and videos directly to your computer. The feature is only compatible with Windows XP or greater. Use File Explorer (previously named Windows Explorer for some older versions of Windows) and follow the below steps.
1. Ensure phone is on and connect the phone to the computer using the USB-C cable provided with the handset.
2. Open File Explorer and locate Lively Flip in the options on the left side
3. Double click Internal Shared Storage to open
4. Double click the Media folder to open
5. User will see images and videos folders. Double click desired folder to select
6. Highlight the photo or video files desired, right click, and select copy
7. Right click and paste in desired folder on computer or on desktop.
If you need assistance, please give us a call at (800) 733-6632, between the hours of 5am and 7pm Pacific Time
A:AnswerHello Anonymous, The volume buttons are on the top right side of the phone, the top one raises and the bottom lowers and there is a vibrate option. These buttons can be locked to avoid lowering them and the instructions are on page 117 of the user guide. The user guide can be found on the Lively website under Support.
A:AnswerWe are so glad you asked. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerHello Thomas, to delete the call history you need to follow these simple steps. First scroll to “phone” and press the “ok” button. Then scroll to the option “call history” and press the “ok” button. Once the call history is displayed, at the top you will be presented with the option to “clear all”; press the “ok” button. The screen will then ask you to confirm the action by selecting “clear all” once more. For more details about the Lively Flip, please visit the Product Support page of our website.
A:AnswerThe Lively Flip is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Our phones were specifically designed to work on our network which is powered by the nation’s largest and most dependable wireless network. Our award-winning U.S. based support and Urgent Response service is only available on our network. We offer a variety of affordable plans which can be viewed at our webpage.
A:AnswerI am a Lively Agent. In order to get the Flip 2 out of Airplane mode you have to do Factory Data Reset. You can do this by typing into the dial pad: #733872 & press Ok
A:AnswerGreat question. To delete a contact please scroll to the contacts and press ok, use up and down arrow keys to scroll to the contact you wish to delete then press ok, use the arrow to scroll and highlight edit contact and press ok. When editing an existing contact there is a menu option titled: Delete This Contact, use the arrow key to highlight this option and press ok. Then confirm you want to delete the contact. All of these instructions can be found on the user guide that came with the phone.
A:AnswerBecause it is garbage. Ive talked to two reps so far and they have escalated it again because they cant figure it out. Waiting for their call...
