A:AnswerGreat question. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question! Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively offers a variety of plans so you can choose the one that works best for you.
A:AnswerThank you for your question! We offer a variety of service to stay healthy, safe and connected. We currently have the Health and Safety packages available that include the Urgent Response Service. The Urgent Response Service will allow your mom peace of mind that during an emergency she will be able to call for help and we can get a location. As an existing customer, please call our Customer Service team at 1-800-733-6632 between 5am and 7pm Pacific time to learn more about product compatibility and choose the option that will work best for your mom.
A:AnswerWe are so glad you asked. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerAs a Lively agent, I can say that you CAN block all unknown numbers that are not saved in your contacts, but this has to be done through the Advanced Android version. Once you temporaily change your home screen to the Advanced Android version, then you can click on the phone icon in the bottom left corner. Once you do that, in the top RIGHT corner, there's an icon with three dots, click on that, and on the drop down menu, click on BLOCK NUMBERS. From there, there's an option with a check box you can click to BLOCK ALL UNKNOWN CALLS.
If you're having issues with this, please reach out to us here at Customer Care at 800.733.6632, and refer to these instructions. Thank you!
A:AnswerGreat question! The Jitterbug Smart3 comes with an embedded sim card. For more details about the Jitterbug Smart3, please visit the Support page of our website.
A:AnswerGreat question! We advice you avoid taking the back cover off to avoid confusion, however you would be able to place the SD card on the back of the phone once you remove the back cover.
A:AnswerWe are so glad you asked. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question! The new Lively Smart phone has new features and a different design available. However, you can still enjoy exclusive features that are only available on the Lively network with your current phone. To view more details on the Lively Smart, please visit the support page of our website.
A:AnswerLively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans with data so you can choose the one that works best for you.
A:AnswerFirst, if you have forgotten the pin number you will need the number to unlock your phone to do this. After 10 failed attempts the phone will lock and you can do a factory default and reset to remove the pin and restart.
To reset it you can go to settings tab and tap it or find the settings link which can be reached from the start screen by taking your finger at the top of the phone and dragging the screen down exposing the wifi, Bluetooth, and more. The setting it the flower-shaped area at the top. Tap it to open it.
Go to the lock screen
Tap it
Tap pin or pattern depending on what you want to change
Tap pin
enter new pin
reenter pin
Tap ok
Make sure you write down the pin in a safe place as Jitterbug does not store pins or patterns for you.
A:AnswerGreat question! To switch to the advanced Android mode on your Jitterbug Smart3 phone, select Android Settings from your All Apps. Select Apps & Notifications, Default Apps, and Home App will allow you to adjust to Android mode. If you need additional support, please contact our friendly Customer Service.
