A:AnswerGreat question. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question! Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively offers a variety of plans so you can choose the one that works best for you.
A:AnswerThank you for your question! We offer a variety of service to stay healthy, safe and connected. We currently have the Health and Safety packages available that include the Urgent Response Service. The Urgent Response Service will allow your mom peace of mind that during an emergency she will be able to call for help and we can get a location. As an existing customer, please call our Customer Service team at 1-800-733-6632 between 5am and 7pm Pacific time to learn more about product compatibility and choose the option that will work best for your mom.
A:AnswerWe are so glad you asked. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerLively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans with data so you can choose the one that works best for you.
A:AnswerGreat question! The Jitterbug Smart3 comes with an embedded sim card. For more details about the Jitterbug Smart3, please visit the Support page of our website.
A:AnswerTypically the time frame for rings depends on the wireless connection between the carriers of the call. For further assistance please contact Customer Service at 1-800-733-6632 Mon-Fri 6am-6pm Pacific time.
A:AnswerGreat question! We advice you avoid taking the back cover off to avoid confusion, however you would be able to place the SD card on the back of the phone once you remove the back cover.
A:AnswerWe are so glad you asked. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
A:AnswerGreat question! The new Lively Smart phone has new features and a different design available. However, you can still enjoy exclusive features that are only available on the Lively network with your current phone. To view more details on the Lively Smart, please visit the support page of our website.
A:AnswerGood question. When I selected for them to call me back, it was 15 minutes, and then the robocall hung up when I pressed one. Now I am on hold again. They make it very difficult to cancel! Fingers crossed that I can get it done sometime over the next few hours.
A:AnswerFirst, if you have forgotten the pin number you will need the number to unlock your phone to do this. After 10 failed attempts the phone will lock and you can do a factory default and reset to remove the pin and restart.
To reset it you can go to settings tab and tap it or find the settings link which can be reached from the start screen by taking your finger at the top of the phone and dragging the screen down exposing the wifi, Bluetooth, and more. The setting it the flower-shaped area at the top. Tap it to open it.
Go to the lock screen
Tap it
Tap pin or pattern depending on what you want to change
Tap pin
enter new pin
reenter pin
Tap ok
Make sure you write down the pin in a safe place as Jitterbug does not store pins or patterns for you.
A:AnswerWe are sorry to hear you are having trouble with your phone. At Lively, we strive to provide a community of support for our products and services. Our award-winning U.S.-based Customer Service team stands ready to assist you and can be reached at 1 800-733-6632, between the hours of 6am and 6pm Pacific Time.
