“Just installed this lock and the auto lock feature was working but now it isn’t. Further the app is showing the door open when closed. I did remove the door sensors during installation because of my door trim but auto lock was working afte. Please help”

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• Are the sensors reinstalled and aligned correctly?

  Answered by SoCal 4 years ago

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• Same here. The auto lock has been broken almost since I got it a month ago. I've been working with support nearly daily without any progress.

  Answered by Yakdan 5 years ago

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• It did state on the manual that some functions will not work properly if you remove the sensor strip.

  Answered by AlishaB 2 years ago

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