Questions & Answers

Q: QuestionCan I grant access codes that work without Wi-Fi?

• A:Answer Yes, you can grant access codes that can be used offline without Wi-Fi.

Q: QuestionAre batteries included with this smart lock?

• A:Answer Yes, batteries are included with this smart lock.

Q: QuestionDoes this lock have fingerprint access?

• A:Answer Yes, this lock has 3D biometric fingerprint access.

Q: QuestionCan I unlock the door using a smartphone app?

• A:Answer Yes, you can unlock the door remotely using the Lockly App.

Q: QuestionIs it possible to monitor the door status remotely?

• A:Answer Yes, you can monitor the door status remotely with real-time alerts.

Q: QuestionDoes this smart lock have voice control?

• A:Answer Yes, this smart lock has voice control with Alexa or Google Assistant.

Q: QuestionDoes this lock notify you when the door has been open/closed?

Asked 6 years ago by Mar.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Satin Nickel

• A:Answer Yes with the Pro version with the WiFi Hub and door sensor it will have a log of activity for the door.

  Answered 6 years ago by Customer Care

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Q: QuestionCan this be controlled remotely via app or via Google home while not at home or nor on my home network?

Asked 4 years ago by Jay.

• A:Answer Yes! Our Lockly Secure Pro comes with a Secure Link WIFI hub that allows remote access of the lock from any location and the ability to control the lock with Google Home or Alexa. It also comes with a door sensor that will show if the door is open or closed. You can also purchase the WIFI hub separately to work with any of our other Secure model locks.

  Answered 4 years ago by Customer Care

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Q: QuestionDoes this include a key as a back up if internet goes down?

Asked 4 years ago by Jodi.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black

• A:Answer Yes. 2 keys

  Answered 3 years ago by scottBestBuy

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Q: Questionif i purchase this product from Bestbuy and provided I have a geek squad membership | total member , is installation will be free?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Matte Black

• A:Answer It was for me but that’s probably worth a phone call to be sure.

  Answered 3 years ago by scottBestBuy

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Q: QuestionJust installed this lock and the auto lock feature was working but now it isn’t. Further the app is showing the door open when closed. I did remove the door sensors during installation because of my door trim but auto lock was working afte. Please help

Asked 5 years ago by Nathalie.

• A:Answer Are the sensors reinstalled and aligned correctly?

  Answered 5 years ago by SoCal

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Q: QuestionI need a ‘drive in’ style latch for my door. Can you recommend one that will work with this lock?

Asked 1 year ago by KJW123.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Satin Nickel

• A:Answer Hello, We would love to help but would need more information to be able to give you an answer to your question. Please reach out to us directly so we can help you! Happy Holidays! [email protected] 669-500-8835

  Answered 1 year ago by Customer Care

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Q: QuestionIs this lock meant for outdoors, weatherproof?

Asked 1 year ago by Anonymous.

• A:Answer Yes it is. Mine has survived some pretty harsh storms with no issues.

  Answered 1 year ago by Alyssa

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Q: QuestionDoes this come with the $75 Lockly - Secure Link Wi-Fi Hub and Door Sensor Kit with Plug and Play Install, ETL Certified, Compatible with All USB Power Ports - White? Or do I need to purchase separately?

Asked 2 years ago by Baugher.

This question was asked about the related product: Lockly - Secure Pro Smart Lock Wi-Fi Replacement Deadbolt with 3D Biometric Fingerprint/Keypad/Voice Control Access - Satin Nickel

• A:Answer Does work with wifi, Bluetooth and alexa. all sensor pieces are included . With the app on your phone its so easy to navigate all access codes and settings .

  Answered 2 years ago by AlishaBVerified Purchase

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Q: Questiondoes this smart lock integrate with ring security system?

Asked 5 years ago by Yelgazz.

• A:Answer No

  Answered 1 year ago by Anonymous

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