A:Answer Hi, when I purchased this washer, I was told, that although the manual says to use much more degergent, you're only supposed to use maximum, 1 to 2 Tablespoons of detergent. I measured the first time, and now I just pour in the amount that it seemed to me when I measured. The cloths come out very clean, so you don't need to worry that it's using less detergent. Also, I was told that too much detergent can clog up the machine. (And I saw this happen, before I was told not to follow the manual, in regard to how much detergent to put in.) So, I would say that your cloths are scratchy, because there is residue detergent left in them. Hope this helps.
(And with Maytag washer model MHW6630HW, you do need to put in detergent each time.)
