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Questions & Answers

Page Showing 1-20 of 119 questions
  • QuestionDoes this virtual reality headset have wireless connectivity?

    • Answer Yes, this virtual reality headset has wireless connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre controllers included with the virtual reality headset?

    • Answer Yes, controllers are included with the virtual reality headset.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the combined resolution for both eyes?

    • Answer The combined resolution for both eyes is 1832 x 1920.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much internal memory does the VR headset have?

    • Answer The VR headset has 8 gigabytes of internal memory.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does the battery last on this device?

    • Answer The battery lasts up to 2.5 hours on this device.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the refresh rate of this VR headset?

    • Answer The refresh rate of this VR headset is 120Hz.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of display does this VR headset use?

    • Answer This VR headset uses an LCD display.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I trade in a Quest 2 for a Quest 3s?

    Asked by Anonymous.

    • Answer Yes but you might need to add some money on top

      Answered by Anonymous

  • QuestionHey I purchased this bundle and set up a new headset for my son. I even activated the free 3 month trial of the games but for some reason I still haven’t received the walking dead saints and sinners. It keeps trying to make me purchase it. HELP!

    Asked by Anonymous.

    • Answer What is the correct email or page to contact because once I try to get tech support from the store it keeps telling me to check the rewards and promotions. There’s nothing there to redeem and after set up it didn’t prompt me to retrieve the game code for the walking dead either. When I contact the Meta and enter in the Serial # it tells me that they can’t help me because I purchased it through best buy

      Answered by LaLa

  • QuestionDo you need a Facebook account to set up your Meta. Quest3

    Asked by Joseph.

    • Answer Hi Joseph, A Facebook account is not required to set up a Meta Quest 3. You can simply use an email address to create a Meta account to use the headset. You can however link a Facebook account to your Meta account if you wish to do so. We hope this helps! If you have further questions please feel free to reach out to our support team via our website.

      Answered by Meta Store Support

  • QuestionCan I wear my glasses with this divice?

    Asked by mepap55.

    • Answer Yes, but it’s not very comfortable.

      Answered by Lorik

  • QuestionHello, Does it comes with games that you don't have to purchase, that's already on it? And are there games I can purchase without a subscription? Thanks

    Asked by Games.

    • Answer yes

      Answered by BrianV

  • Questiondoes this come with gorilla tag

    Asked by carl.

    • Answer Hello Carl, Great question! While the game isn’t pre-installed on the Meta Quest 3S headset, the good news is that it’s completely free to download. Just head over to the Meta Quest Store on your device and search for the title, it should pop right up.

      Answered by Meta Store Support

  • QuestionDoes the 3s work with SuperNatural?

    Asked by Bsl.

    • Answer Hello there, thank you for showing an interest in our latest headset the Quest 3S. To answer your question, yes the Supernatural app is available on the following headsets Meta Quest, Meta Quest 3S, Meta Quest 3, Meta Quest Pro and the Meta Quest 2. So, you can stay fit with all of these headsets including the Quest 3S! We hope this has helped and you can make an informed decision on which headset would work best for you! We look forward to seeing you in the Metaverse soon!

      Answered by Meta Store Support

  • QuestionDo you need Wifi to run the device And are software that allows you to tour the Vatican virtually

    Asked by M.

    • Answer Hi there! Thanks for the question, it is always a good idea to know some things before you buy! Yes the Meta Quest 3S and all other Quest devices require a Wi-Fi connection to use them. When you do get connected there are tons of great experiences to try out including VR tours of real world locations!

      Answered by Meta Store Support

  • QuestionCan you find me a Best Buy location that has an open box oculus 3S

    Asked by Anonymous.

    • Answer Hi there! We would love to help you score that open-box Meta Quest 3S and get you straight into the VR action! Because open box inventory changes incredibly fast and can only be checked regionally, the quickest way to find a deal near you is to head to the product page on the Best Buy website or app, set your local zip code, and look for the "Open-Box" buying options. Let's get that setup locked in so you can start exploring new worlds!

      Answered by Meta Store Support

  • QuestionWill this VR set connect to a PlayStation?

    Asked by Momma587.

    • Answer Hi Momma587! The Meta Quest 3S is built as a standalone device with its own massive library, so it does not connect to a PlayStation to play PSVR games. However, you can absolutely stream standard PlayStation games right onto a giant virtual screen inside the headset using the official Meta Quest HDMI Link app and a capture card!

      Answered by Meta Store Support

  • QuestionWhat does the geek squad warranty cover?

    Asked by Luis.

  • QuestionHow do you get games for this

    Asked by Anonymous.

    • Answer Hello! Thank you for reaching out with your question! Getting games for your new headset is quick and easy! You can browse and download games directly inside the headset by opening the Store app from your main menu, or you can use the official mobile companion app on your smartphone to purchase games and install them remotely. If you have any trouble finding your favorite titles or setting up your payment method, please don't hesitate to reach out to our support team. We're always here to help you get started on your gaming journey!

      Answered by Meta Store Support

  • QuestionI have the oculus 2, so how do iswitxh all my games to the 3s?

    Asked by Sherr.

    • Answer Hello Sherr! Thank you for reaching out! Upgrading to the Meta Quest 3S is very exciting, and switching your games over is quick and easy. Your entire game library is linked to your Meta account, not the physical headset. To access your games on the Quest 3S, simply log into the new headset using the exact same Meta account you used on your Quest 2. Once logged in, you can go to your App Library and download your games directly onto your new device. Enjoy your new headset and happy gaming!

      Answered by Meta Store Support