“trying to set up computer, keyboard not working. is there something that has to be activated first?”
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I am sorry to hear about your experience with this refurbished HP laptop. You can contact Geek Squad Support or HP Support to see why the keyboard is not working. If you are within the return period, you can return it for a refund or an exchange. Best Buy Geek Squad precincts are authorized HP service providers and can do warranty work on HP products.
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