Questions & Answers

Q: QuestionHow large is the display on this HP laptop?

• A:Answer This HP laptop has a 13.3-inch Full HD display.

Q: QuestionHow much RAM does this refurbished HP EliteBook have?

• A:Answer This refurbished HP EliteBook has 32GB of RAM.

Q: QuestionDoes this HP laptop have a built-in camera?

• A:Answer Yes, this HP laptop has an integrated webcam for video chatting.

Q: QuestionWhat is the storage capacity of this HP laptop?

• A:Answer This HP EliteBook 830 G7 laptop comes with a 1TB SSD.

Q: QuestionCan i ask why it was refurbished? what was the issue before it was refurbished? was it not working? or damaged?

Asked 1 year ago by NETTE.

• A:Answer Hi, NETTE, and thank you for asking the question! We don't have specific reasons listed for any laptop being refurbished, but the vast majority of the time with laptops like this, it was originally leased to an organization to use, and at the end of the lease, it was returned, and the refurbisher went through and checked everything to make sure that it still functioned like a new laptop.

  Answered 1 year ago by HP Team

  
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Q: QuestionIf I do full charge, and leave it unconnected, how long approximately does the charge last?

Asked 1 year ago by Battery.

• A:Answer Thank you for the question. We do not know the condition of the battery in this refurbished EliteBook, so we're unable to estimate the amount of time a charge will last. We do know that charged lithium, batteries will deplete in time, depending on the environment and other variables, even when the device is powered off.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs this laptop upgradable to windows 12 pro?

Asked 1 year ago by Jimbo.

• A:Answer Hello and thank you for asking. We have no way of knowing that until Microsoft releases details about Windows 12 requirements.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan I use two external monitors with this PC? If so, how?

Asked 6 months ago by Waldo.

Q: QuestionWill this come back in stock? I missed my chance before, and other similar items seem to cost more for less.

Asked 9 months ago by Dylan.

Q: Questiontrying to set up computer, keyboard not working. is there something that has to be activated first?

Asked 10 months ago by Hulagramms.

• A:Answer I am sorry to hear about your experience with this refurbished HP laptop. You can contact Geek Squad Support or HP Support to see why the keyboard is not working. If you are within the return period, you can return it for a refund or an exchange. Best Buy Geek Squad precincts are authorized HP service providers and can do warranty work on HP products.

  Answered 10 months ago by HP Team

  
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Q: QuestionWhy is the touchpad ghost clicking

Asked 10 months ago by Bailey.

• A:Answer Hello and thank you for asking. I am unable to help you with this. Please contact HP Support for expert help in solving your issues.

  Answered 10 months ago by HP Team

  
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Q: QuestionWould you be able to charge the computer via Type-C? I noticed there's a Thunderbolt 3 port and was wonderthing if it could be charged with a Type-C Charger!

Asked 11 months ago by Icarus.

• A:Answer Thank you for your question about this HP laptop! Since Thunderbolt calls for power delivery up to 100 watts, yes you can charge it with a USB-C charger!

  Answered 11 months ago by HP Team

  
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Q: QuestionCan this laptop run design apps like adobe creative cloud (photoshop, illustrator, after effects) or blender smoothly?

Asked 11 months ago by Stef.

• A:Answer Thank you for your question. As system requirements for software constantly change, we cannot answer questions about software compatibility or performance. What is compatible today may not be in a few months. Please check the software manufacturer's website for the most current system recommendations.

  Answered 11 months ago by HP Team

  
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Q: QuestionDoes the laptop come with a privacy shutter for the webcam?

Asked 1 year ago by GC.

• A:Answer Hello and thank you for asking. The HP EliteBook 830 G7 refurbished laptop computer does not have a privacy shutter for the camera.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat is the maximum resolution to an external monitor? I am looking for 3440x1440.

Asked 1 year ago by CrazyJim.

• A:Answer Thank you for the question. This refurbished EliteBook 830 G7 has an i7-10610u processor with Intel UHD 620 graphics. It supports up to 4096 × 2304 @ 60Hz connected with DisplayPort, and up to 4096 × 2160 @ 24Hz or 3840 × 2160 @ 30Hz with HDMI 1.4.

  Answered 1 year ago by HP Team

  
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Q: QuestionThere are some comments saying it need an adapter for the WIFI. does WIFI work without adapter ?

Asked 1 year ago by emad.

• A:Answer Thank you for your question about this HP laptop! There is nothing in the spec sheets in this model about any type of networking, which means that Wi-Fi is not built into it. You will need to purchase a Wi-fi adapter to use any wireless gateway or router.

  Answered 1 year ago by HP Team

  
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Q: QuestionThere are some comments saying it need an adapter for the WIFI. does WIFI work without adapter ? Can you please confrim

Asked 1 year ago by emad.

• A:Answer Thank you for your question about this HP laptop! There is nothing in the spec sheets in this model about any type of networking, which means that Wi-Fi is not built into it. You will need to purchase a Wi-fi adapter to use any wireless gateway or router.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat is the return policy on this

Asked 1 year ago by George.

• A:Answer Thank you for your question. You can return or exchange a refurbished laptop to Best Buy within 15 days from the day you receive the product.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan RAM be upgraded to 64 GB?

Asked 1 year ago by Ravi.

• A:Answer Hi Ravi, thank you for asking. The EliteBook 830 G7 supports up to 64GB of RAM, dual channel, DDR4 2666.

  Answered 1 year ago by HP Team

  
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