“Hi I bought the console through the Best Buy monthly plan . It says it t come with the game pass for 24months. I do t see it in the co sole . It asks me to buy one instead.”
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We're sorry there's an issue redeeming your 24 months of Xbox Game Pass Ultimate through the Xbox All Access plan. If you've already set up your console without being prompted to redeem it, select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens Pay at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.
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