Bought a microsoft surface dock for my SBP laptop in Mid June 2017. Today April 5 it stopped working. How do I get a replacement? From Microsoft or Best Buy local store?

Thanks! null

Question

Bought a microsoft surface dock for my SBP laptop in Mid June 2017. Today April 5 it stopped working. How do I get a replacement? From Microsoft or Best Buy local store? 

Thanks! null

Mariah · Accepted Answer

You must call Microsoft, not a Best Buy local store if you are within 12 months of purchase.

Bander · Answer

I would try Best Buy first, as they will likely have somebody there with the knowledge to answer any additional questions you may have.

MicrosoftOutreachTeam · Answer

If you bought additional care from Best Buy, reach out to them first. Otherwise, check the warranty status and request warranty service for your Surface device by registering here: https://support.microsoft.com/en-us/devices.

Answered by MicrosoftOutreachTeam 8 years ago

“Bought a microsoft surface dock for my SBP laptop in Mid June 2017. Today April 5 it stopped working. How do I get a replacement? From Microsoft or Best Buy local store? Thanks!”

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