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Microsoft - Surface Dock - Black-Front_Standard

Microsoft - Surface Dock - Black

Model: PD9-00003SKU: 4561910

Customer rating

Rating 4.5 out of 5 stars with 1476 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Essential for desktop arrangement

    Posted
    Bilyam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm not a tech guy, so this review is only about my feelings about the functionality of the device. If you want to set your Surface up in a desktop arrangement, this is a must-have item. It gives you 4 usb ports, an audio output jack for your speakers, 2 video ports for your monitor(s) (you'll need an adapter); and it does all of that completely behind the scenes. There's also an Ethernet port if you don't want to connect via WiFi. The only connection to the Surface is a cable that connects in the same place as the charger that comes with the Surface. Note: even with the Surface connected to the dock, the integrated usb port on the computer remains functional for a total of 5 ports to connect and/or charge other devices.. Physically it's fairly small and unobtrusive, but heavy enough to stay in place wherever you put it. The power cord is long enough for any reasonable desk arrangement -- I keep the entire unit on a shelf under the desk and only the connector cable is visible. Expensive, but I'm happy with it. Like most things that work perfectly out of the box, the price doesn't hurt as much as it would if it was ineffective or inefficient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I didn't know this product would be so amazing.

    Posted
    MOBBAK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First off, whew! I was so wary of getting the dock because of all the issues but I'm happy to say its working superbly and has improved by workflow. Really, if you own a Surface Pro 3 or 4 and don't have this yet, then you are missing out on the added expandability. I use this at my office work in the morning and disconnect at the end of the day. By that, I was able to do away with my desk top computer at my office just because of this purchase. Believe it or not, the best thing I love about it is just one magnetic connection that I can click onto the Surface Pro 4, then I will have many things that connected to my Surface Pro 4 in 2 seconds. My setup: Surface Pro 4 connected to: 1- 3 monitors 720, 1080 and 4K via mini HDMI 2- Audio output: now I can connect my Bose Component Speaker System and enjoy all my music. 3- Ethernet directly. 4- Wireless keyboard and mouse. 5- 2 T Hard Drive. 6- Microphone. 7- 2 Extended USB 3.0 and C. 8- Headset. I'm able to connect those without any issues, takes at most 3 seconds to recognize the three external monitors and the other devices. Now able to move my surface around my desk because I write a lot via OneNote, Programming in Visual Studio and do tablet-y things like Photoshop and video editing, while still retaining my desktop workflow. I am quite happy to no longer need to hook up to the devices, the Display Port, and drag my power adapter too, and from now, it is just one magnetic cable that convert my tablet to desktop. Overall I would say it should save me a lot of my time and make my works more professional.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware, Not Ready for Prime Time!

    Posted
    Orlando
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very disappointed. If you are purchasing this to hook up 2 external monitors it does not seem possible at this time. Hooking up only 1 monitor seems to work fine but connecting the 2nd causes only the surface pro's screen to display and it just flickers randomly. I am forced to unplug/plug back in the monitor cables in a specific sequence and "sometimes" I can get both monitors displaying. This remains stable only until the surface you powers down or goes in sleep mode. Then it's rinse/repeat to try to get them up and displaying again. I have also found other users online have been experiencing this also (i.e via amazon reviews). Also, it appears the audio jack only supports 2.0 stereo atm. Microsoft Support also verified this. I have a 2.1 Klipsch system so my subwoofer is useless with this dock. For now I just bypass the dock and plug the audio jack into the Surface Pro itself. I may return this and purchase the older surface pro docking station if both of these issues are not rectified soon.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    surface dock still a work in progress

    Posted
    mike

    I bought this dock to use with a Surface Laptop and Samsung HD monitor (U28E590D) and have experienced some challenging issues that Microsoft has yet to fix. The first one that can be addressed is only certain cables will allow you to achieve the HD resolution. There is a recommended list on Microsoft's site. Second, the dock interferes with the laptop's wireless internet connection. It works fine on the laptop when used on a standalone basis and then as soon as you plug it into the dock the signal is either very weak or you cannot connect at all. The third is that the dock is incompatible with a large list of monitors, including mine. The way this made its appearance for me was that the monitor would never sleep when the computer slept, it just kept flashing on and off. This issue did not happen when plugging the monitor directly into the laptop, bypassing the dock. Microsoft tried to troubleshoot the dock to no avail and replaced it, but the replacement had the same issues. Microsoft has some work to do to make the dock a viable product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    amazing concept with poor quality

    Posted
    Sean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The concept of taking a laptop to work and plugging it into a single port that charges connects to your monitors keyboard mouse Ethernet and audio jack seemed like a dream come true. Sadly this dream turns into more of a nightmare in execution.The setupI have the dock connected to a mouse keyboard Ethernet headphones and two 1920x1080 displays. updated to the latest firmware using the Surface Dock update toolSurface Laptop & Pro 4When I connect it to the Surface laptop the screens will flicker and then go black no input. I have to restart the Surface laptop for it to recognize the screens. Sometimes I have to restart the Surface laptop several times for it to show on the monitors. Other times I have to unplug and replug in the dock for the monitors to work.When using my Surface Pro 4 I have the same screen flickering restart computer and unplug-replug in the dock in order for it to work.The dock is amazing when it works. Sadly this is all too little

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Misrepresented

    Posted
    NotComputerWiz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I purchased the MicroSoft Surface Dock, the Best Buy clerk told me that the dock would enable me to use my iMac screen to project the information from my Surface Pro 5 so that I would have a desktop setup at my home office. After having researched for hours to see what type of connecting cable I would need and making numerous inquiry calls, I have discovered that, unfortunately, this is not the case. About 90% of those with whom I spoke AFTER the purchase told me that in no way would a MicroSoft product and an Apple be compatible. Now, I'm having to purchase a monitor and adapter cable to be able to use my Surface Pro as a desktop at home. I'm not so sure that I would have gone this route had I known the whole story. I'm not disappointed in the product itself (because I haven't actually been able to use it), but rather in the misinformation that I was given by someone at Best Buy selling the product. So...just know that this CANNOT be used with an iMac.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We are sorry you were told this information, as the Surface Dock is not compatible with Apple products. We hope this haven't put too much of a damper on your experience, and apologize that you were not given the correct information in-store.

      Kindly,

      Victoria
      Microsoft Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better USB ports than on Surface Book

    Posted
    RedHawk15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this because I knew I would need an extra USB port for a printer that had to be setup via cable. It turned out to be a one of the best accessories and I find myself using it more than I thought I would have because it has features I was not aware of : - It is a power cord itself and is a longer cord than the original one supplied with the SurfaceBook. This is valuable for times when you must charge your battery but need a little extra distance to an outlet! - The USB ports are safer to use than on the Surface Book itself. By this I mean that the USB ports on my book are tight and to eject a USB cable takes some umph; on most desktop surfaces if the laptop is not braced just so with the other hand it will go flying (slide) off the desk when you remove a flash drive or iPhone cable. I much prefer to use the dock where plugging in/out is a no brainer and will not potentially harm my laptop. Dock has other ports for uses besides the USB but I have not used them so I cannot comment on that functionality.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Kinda buggy, but still useful dock

    Posted
    Rocky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Firstly, do NOT buy the open box listing for the surface dock... at least, in my case, it didn't come with the power cord. What the heck? I asked customer service and they said "Oh yeah, the open box version only has the dock." Hello, you need the power adapter to supply the dock! It is a proprietary power supply and is used solely by the dock itself. Anyway, the actual dock is fine. I find it very convenient to have the magnetic surface connect mechanism. My dock supports 4K output on a single monitor only, and I have to use a mini-display adapter, it won't work with HDMI (certainly not with the HDMI connector that I have). So, the dock is pretty buggy with outputting video to your monitor, and a lot of people have problems with dual display output (especially 4K). The USB and Ethernet is fine. The dock also powers your device, which is great. Overall, it gets the job done, especially if you only have one external monitor. It is convenient as a docking workstation solution.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Must have for using a SP4 as a desktop replacement

    Posted
    workforyou
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an i7 surface pro 4, which I absolutely love. The combination of portability and power is fantastic. This device allows you to use it as a desktop replacement. It is not cheap, so I tried to live without it. It didn't take long for me to realize my mistake. With this, I come to the office, plug this into my surface and it is essentially a desktop. I have an ultrawide 34" monitor hooked up via mini dp. It immediately recognizes the monitor and extends my screen. I have a hard drive for backups, blutooth adapter for my favorite keyboard ever (logitech denovo edge), a blu ray burner, and network cable all plugged in. Everything works perfectly and is recognized immediately. Plus, it keeps my surface at full power without needing to fiddle with my original charging cable. Now the charger stays in my bag and never gets left at the office. I know it is just a brick with a bunch of ports, but the quality is impressive. It is wrapped in a rubberized material instead of plastic. It is a premium and sturdy feeling product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Surface Adapter

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I left the original power supply for my SP3 at a friends house and could not retrieve for a few days. Needless to say I was lost without my tablet for a couple of days. I decided that I would purchase a spare power supply to have at home. When I searched here at BestBuy I saw that the surface dock was in stock, so I placed my order to pick up in store. Picked up my order with no issues and haven't looked back since. I am very satisfied with my purchase. This dock gives me the spare power supply that I wanted. On top of it I get additional ports to supplement the few ports found on the SP3, while still having use of the ports on the tablet. The Ethernet port works great. I get 400-500mbps up/down regularly, depending on network traffic; wi-fi is considerably less, as to be expected. Only negative I would say is the size and weight. It is not a problem for me and suits my needs since it stays at home.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Wow, thank you for leaving such a thorough review of your experience with the Surface Dock! We are so happy to hear that it's been a great addition to your other devices, and that you haven't looked back since. We will make sure to pass your review along to our team, and appreciate you taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    It works

    Posted
    Daddyful
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've read various reviews about this working half the time. At first when I connected 2 monitors, half the time only one of them would work and then I'd go through the whole restart thing to try and get them to work. Eventually I found that in the display settings that one of the monitors was just turned "off" instead of extended or mirrored. I don't know what made it default to this setting after the initial set up but after that things are going smoothly. The ports are super useful and I do wish there was maybe one or two more extra usb ports in there. Long story short, if you're a surface user like me and prefer a desktop type of experience, this is a definite recommendation

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to review the Surface Dock! We're glad to hear that you have been enjoying your device, and will be passing your feedback along to our team for consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A much-needed appliance

    Posted
    anatolewilson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As laptops get thinner and provide fewer ports for connecting to peripheral devices such as monitors, hard drives, etc., it becomes more and more annoying to use them. The Surface Book is an excellent computer, but does not provide enough ports. This additional dock, though pricey, gives you 4 additional USB ports, an ethernet port, an audio port and 2 DVI ports to attach monitors. While this is satisfactory, the audio port is located strangely in the middle of the other ports, which makes it more difficult to plug and unplug audio cords. I am finding that bluetooth headphones don't seem to work while the laptop is plugged into the port. Also, because most monitors have DVMI cords, I had to buy expensive DVI adapters to plug them in. After six weeks the DVI ports have failed, and I am now calling Microsoft to see about service or replacement, which I'm not overwhelmed about, but can't really comment on since I don't know the cause of the failure.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    does not work properly with 2 Displayport Monitors

    Posted
    aaront
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After I tried to hook up 2 display port monitors to this, I searched online and found that a lot of people have the same issue... even if you can get it to work, when you disconnect and reconnect it there are issues trying to get both displays to work, I also had issues when my surface book went to sleep. .. what does work is set your surface device to NOT go to sleep when on AC power, only have one monitor plugged in when you connect the dock to your surface device, mirror your surface screen to that display, set it to only use the external display, then plug the 2nd monitor in to the dock station. when you disconnect it, unplug the second display first wait a few seconds then disconnect the surface device. Also on the forums I read where a lot of people buy a DP to HDMI adapter to hook up one of your displays. Apparently the only problem is with 2 Display port monitors... Hopefully Microsoft will update the Surface Devices or the Dock so this is not an issue some time... I am not holding my breath...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Right idea, but didn't think it through

    Posted
    LogicMouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The purpose of a dock/docking station is to allow a portable computer (notebook or tablet) to be used with productivity-enhancing devices, such as full-size keyboard, mouse, monitor, printer, additional USB ports, and power source, while minimizing the amount of cables that must be connected/disconnected each time the computer is moved. The Surface dock achieves this, but you will likely need a special "Active HDMI" cable to allow your monitor to work. Very few monitors will work when connected to the dock with a standard HDMI to mini-display cable. Microsoft should have made the dock work without needing the special cable or should have included it with the dock. After getting the active cable, now only one cable must be connected/disconnected when using the table as a tablet instead of 3 or 4. It would be nice if Microsoft would start making products RIGHT instead of "close enough."

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We here you. We really value you taking the time to leave a review on your honest, detailed feedback on the Surface Dock. We're glad to know that you are liking it, and we've made sure to forward all of your feedback along to our team, so they can keep it in mmind for future product updates.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good for surface products

    Posted
    amsanti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a good dock dedicated to the surface lineup. I used this with the 15 in surface book 2. I was somewhat disappointed. I used this dock with a 4K monitor. In most cases it worked fine, but when I used this for gaming it would either blank out ever 5-10 seconds, or I would get a horrible delay (0.5 s or so) depending on what settings I chose. I am not sure if that was more of a Surface dock or Surface book issue, so I am not docking this review too hard. Other than that, it seemed to work great, it has all the ports you need. This dock only connects with the surface connect port. That is a double edge sword. On one hand by using the surface connect port, it leaves your other ports available (such as the USB-C on the surface book 2), but on the other, you won't be able to use it with any non-surface device (such as a work computer).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      It's great to hear that you've been a fan of the Surface Dock with your Surface Book 2! It sounds like you may need to double-check that your firmware is up-to-date on your Surface Dock, and this should help with some of the lagging, etc, you've been experiencing.

      Feel free to give that a try, and contact us at SurfaceCustomerCare@microsoft.com, if you need any assistance.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Works, but the dock firmware needed to be updated

    Posted
    BWLOH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Note that the dock requires a mini DisplayPort to HDMI adapter to connect to an external monitor. It does not use the USB C to HDMI adapter that is used when connecting an external monitor directly to the Surface Book. The dock needed to be updated with the Microsoft Surface Dock Updater before the connection to my external monitor will work. In my case, the dock did not work directly out-of-the box which may be a disappointment to some and perhaps justification to return the product as dead. It works great after the update. It is nice not to have cables and usb devices connected to the surface. With just the power connector tied to the Surface Book, it makes it easy to run with the Surface when I need to go mobile.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled that the Surface Dock has been an excellent way to minimize the amount of cables you need. We are delighted to offer our customers the best in quality products and services, which includes our firmware updates. As we continue to update Surface devices for quality, all accessories must be updated in order to match any adjustments made in the Windows operating system. By enabling Surface accessories to have the ability to update, we reduce the amount of replacements our customers would need to purchase to successfully keep up with the updates. We are glad you were able to successfully update your Surface Dock, and we hope this clarification helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Makes Surface Pro what it needs to be

    Posted
    Gene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having used computers many decades, I've decided that the human interface is the crucial issue, WHEN the computer itself is capable of doing what I need. 1) Hence, a good keyboard and screen (as large as possible) are important. 2) However, I do value portability, having used "laptop" computers from their earliest days. My most recent upgrade was a Surface Pro 3, on advise of my tech guru. I endured a lousy keyboard and microscopic (or so it seemed) screen for a year. My tech guru then suggested a Surface Dock, with good keyboard & screen. After some compatibility issues handled well by Best Buy staff, I have the "brick" (not the dock) connected to a large screen & good keyboard. AND I can disconnect one connector and be fully portable. The best of both worlds - I'm becoming a fan of Best Buy - staff are consistently helpful & knowledgeable, and painlessly make adjustments when needed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Super Easy Docking Solution

    Posted
    Richard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have purchased several of these docks for Surface 3s, 4s, and Books. It works well with minor annoyances: 1) It requires updating, which must be done manually. 2) As with all Surface oriented things, it ONLY has DisplayPorts not HDMI or VGA. This makes it inconvenient for use with standard monitors because you must also use adapters. 3) Occassionally the external monitors turn off for a few seconds then come back. I have not been able to determine why this happens - I just end up waiting a few seconds and everything then works again. The laptop goes through several chimes like the monitors are being physically disconnected then reconnected again. This happens occasionally at least once or twice a week and lasts for a few seconds. Overall, it is a good dock and it is very convenient to have a single magnetic cord to attach to the Surface.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Heavy but does a great job

    Posted
    DCfromDC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I recently bought a Surface Book 2 and needed to connect my 4K monitor. As I use my computer at work and home I needed a way to quickly disconnect and also two power supplies so I didn't have to keep unplugging one. This is a brick of a thing but as it doesn't move that's pretty helpful, it comes with its own power supply and drives my 4K monitor like a charm, in fact I think it is better than the previous driver I had. The great thing is that the whole thing connects with on simple magnetic connector, its like the stole the Mac idea and made it much better. I use he RJ45 Ethernet connector as well which takes over automatically from the wireless as soon as dock the surface book. It only comes in black. The cables are nice and flexible.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for taking the time out of your day to review your Surface Dock experience! We're glad to hear that you've been enjoying your Dock and have made sure to share your feedback with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    2nd Version of this Dock - Actually works great!

    Posted
    Jensen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought 2 of these Docks (which were "version 1") as soon as Microsoft made them available for purchase. Both Docks were dropping the network and all USB connections - like those items were all unplugged at once and then plugged right back in all at once - this would take place in intervals of between 5 and 20 minutes all day long. "Version 2" of these Docks work great - no issues. Version 1 dock has a white led light on the spine of the connector when plugged into the Surface Pro 3 or 4. "Version 2" of this dock had a larger connector and the white led light is on one of the flat sides of the connector.

    I would recommend this to a friend