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Microsoft - Surface Dock - Black-Front_Standard

Microsoft - Surface Dock - Black

Model: PD9-00003SKU: 4561910

Customer rating

Rating 4.5 out of 5 stars with 1684 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Only real option for Surface products

    Posted
    RaulY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The dock includes a full compliment of ports for using your Surface product at your desktop. I’ve used one for months for my Surface Pro at the office and I’ve installed one for my wife’s Surface Book 2 at home. Setting it up is *mostly* simple. Plug stuff into the ports. Plug it in. Plug the connector into the Surface. Let Windows recognize all the components and install the drivers. When it works, it’s great. Unfortunately, there is one caveat. You may have trouble getting everything recognized; especially older monitors. You will not find an easy answer, but after a bit of searching you will find yourself directed to Microsoft support downloads to get the updated for the firmware. Fortunately, the update process is much easier to do than it was in finding out that you need to do it. That is why I took off a star. This product has been out a while, so there should not be a need to update this after so long. However, once this was done, it has operated flawlessly. Pop it off, fold the kickstand, and go. Plug it in and it is driving two additional monitors, a mechanical keyboard, external hard drive, printer, DVD, flash drives, and audio pass through. Now there is a general rule that I need to tell you about. Before docking or undocking, it is best if you close open applications. Microsoft office application are typical offenders and perhap the worst is Microsoft Outlook. If you dock or undock with Outlook running, it’s almost a certain lockup. Chrome seems to be the most friendly to docking/undocking while open. Ironic, isn’t it? Thing is, this is NOT a problem of the docking station. This is a problem with Windows and the Office applications. It has existed years longer than the Surface has existed and I have been warning people to do this regardless of laptop make since the early days of Windows XP. I don’t know why this hasn’t been corrected, but I’ve been dealing with it for 15 years. At least Surface is fast enough that thIs is a minor inconvenience. It was horrid on a slow Celeron back in 2005. If you update the firmware and pay attention to the open apps, it should perform will for you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Must Have For Surface Products

    Posted
    MichaelT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am going to recommend this product, based on the fact that it works as advertised and does a pretty good job. It's nice to be able to put this on my desk and have one cable power, and also connect to a second monitor and any other peripherals that you need. The reason I am giving this 4 out of 5 stars just because I feel for the price I am essentially buying back my ports that should have been included on the surface line. I truly appreciate the magsafe connection that is included on the surface products, however I think that a thunderbolt 3 or is something they should have and could have incorporated into the products. I would almost bet that next year you will see the inclusion of Thunderbolt into the new surface products, however, I also hope they keep their surface connector that way I can keep using this dock and it isn't rendered useless. I do appreciate the surface connector as it acts kind of like Magsafe, so if someone tripped over your power cord, the device won't go flying across the room and possibly breaking. The device is a little bit on the larger side, but if you have a decent sized desk you should be able to tuck it away behind a monitor or on the back corner of your desk no problems. The device works, but one star taken away is simply for the fact that I am not thrilled that this is essentially the only dock with this much functionality that I can use. Otherwise great job Microsoft, I am a huge fan of your surface line. Great products.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Michael,

      Thanks for taking the time to share this wonderfully in-depth review of Surface Dock. We're delighted to hear from a long-time Surface fan like yourself, and we love hearing about your thoughts and experience with all our devices. We're constantly striving to listen and respond to our customers needs, so your contribution is extremely helpful. We hope you continue to enjoy the versatility that Surface Dock adds to your devices!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Essential for desktop arrangement

    Posted
    Bilyam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm not a tech guy, so this review is only about my feelings about the functionality of the device. If you want to set your Surface up in a desktop arrangement, this is a must-have item. It gives you 4 usb ports, an audio output jack for your speakers, 2 video ports for your monitor(s) (you'll need an adapter); and it does all of that completely behind the scenes. There's also an Ethernet port if you don't want to connect via WiFi. The only connection to the Surface is a cable that connects in the same place as the charger that comes with the Surface. Note: even with the Surface connected to the dock, the integrated usb port on the computer remains functional for a total of 5 ports to connect and/or charge other devices.. Physically it's fairly small and unobtrusive, but heavy enough to stay in place wherever you put it. The power cord is long enough for any reasonable desk arrangement -- I keep the entire unit on a shelf under the desk and only the connector cable is visible. Expensive, but I'm happy with it. Like most things that work perfectly out of the box, the price doesn't hurt as much as it would if it was ineffective or inefficient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I didn't know this product would be so amazing.

    Posted
    MOBBAK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First off, whew! I was so wary of getting the dock because of all the issues but I'm happy to say its working superbly and has improved by workflow. Really, if you own a Surface Pro 3 or 4 and don't have this yet, then you are missing out on the added expandability. I use this at my office work in the morning and disconnect at the end of the day. By that, I was able to do away with my desk top computer at my office just because of this purchase. Believe it or not, the best thing I love about it is just one magnetic connection that I can click onto the Surface Pro 4, then I will have many things that connected to my Surface Pro 4 in 2 seconds. My setup: Surface Pro 4 connected to: 1- 3 monitors 720, 1080 and 4K via mini HDMI 2- Audio output: now I can connect my Bose Component Speaker System and enjoy all my music. 3- Ethernet directly. 4- Wireless keyboard and mouse. 5- 2 T Hard Drive. 6- Microphone. 7- 2 Extended USB 3.0 and C. 8- Headset. I'm able to connect those without any issues, takes at most 3 seconds to recognize the three external monitors and the other devices. Now able to move my surface around my desk because I write a lot via OneNote, Programming in Visual Studio and do tablet-y things like Photoshop and video editing, while still retaining my desktop workflow. I am quite happy to no longer need to hook up to the devices, the Display Port, and drag my power adapter too, and from now, it is just one magnetic cable that convert my tablet to desktop. Overall I would say it should save me a lot of my time and make my works more professional.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware, Not Ready for Prime Time!

    Posted
    Orlando
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very disappointed. If you are purchasing this to hook up 2 external monitors it does not seem possible at this time. Hooking up only 1 monitor seems to work fine but connecting the 2nd causes only the surface pro's screen to display and it just flickers randomly. I am forced to unplug/plug back in the monitor cables in a specific sequence and "sometimes" I can get both monitors displaying. This remains stable only until the surface you powers down or goes in sleep mode. Then it's rinse/repeat to try to get them up and displaying again. I have also found other users online have been experiencing this also (i.e via amazon reviews). Also, it appears the audio jack only supports 2.0 stereo atm. Microsoft Support also verified this. I have a 2.1 Klipsch system so my subwoofer is useless with this dock. For now I just bypass the dock and plug the audio jack into the Surface Pro itself. I may return this and purchase the older surface pro docking station if both of these issues are not rectified soon.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good docking solution with a few caveats

    Posted
    Noel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you are in the Microsoft Surface ecosystem, you probably will want to have a surface dock. It's by far the best docking solution for my surface book 2. I have one for my home and one for my office. It features 4-usb 3.0 ports, 2 mini-displayports, audio out and a gigabit network connection. It connects via the Surface Connect magnetic connector, so this is not a general-purpose PC device. It's still a robust solution, allowing you to transform a mobile Surface tablet, laptop or Surface Book into a desktop in seconds. There are a few things that keep this from a five star review: 1. The Surface Dock power supply delivers only 90 watts - less than the Surface Book 2 can draw under full load. 2. The dock will support a 4K monitor at 60 fps, but if you have two monitors plugged in this drops to 30 fps. 3. There are no usb-c ports. Hopefully Microsoft will release an updated surface dock to solve these problems, but until then the existing dock is still a good docking solution.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Noel,

      Thanks for taking the time to share your in-depth experience of Surface Dock with the community! We're thrilled you're loving how Surface Dock has helped you optimized your set-up, whether you're at work or at home. We'd like you to know how much we deeply appreciate your feedback, and we'll be sure to share your thoughts with our team!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Finally!

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been searching religiously for a device that would both meet my needs while also being space efficient; that fact that this device is also easy on the pocket book helped as well! I have had the Surface Pro 3 for almost 3 years now and had been in desperate search of an adapter like this. I had previously tried a number of other products, both 3rd party and Microsoft, and found that none of them checked all my boxes quite like this one. The only complaint I had was trying to figure out where to put this device in relation to my computer, but finally figured out something that worked; set-up was a breeze minus this minor speed bump. If you have a Surface Pro, are tight on space, and don't want to spend a ton of money on one of the other Microsoft solutions then this is the perfect device for you!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Matt,

      Thanks for being a long-time Surface fan! We're delighted that Surface Dock has helped you create the ultimate set-up for your preferences. We hope you continue to enjoy all the ways Surface Dock can enhance your Surface experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    surface dock still a work in progress

    Posted
    mike

    I bought this dock to use with a Surface Laptop and Samsung HD monitor (U28E590D) and have experienced some challenging issues that Microsoft has yet to fix. The first one that can be addressed is only certain cables will allow you to achieve the HD resolution. There is a recommended list on Microsoft's site. Second, the dock interferes with the laptop's wireless internet connection. It works fine on the laptop when used on a standalone basis and then as soon as you plug it into the dock the signal is either very weak or you cannot connect at all. The third is that the dock is incompatible with a large list of monitors, including mine. The way this made its appearance for me was that the monitor would never sleep when the computer slept, it just kept flashing on and off. This issue did not happen when plugging the monitor directly into the laptop, bypassing the dock. Microsoft tried to troubleshoot the dock to no avail and replaced it, but the replacement had the same issues. Microsoft has some work to do to make the dock a viable product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Buggy

    Posted
    TVBRDuluth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had one of these with my Surface Pro 4 and it worked great! I bought one for my Surface Pro 6, downloaded the Microsoft Installer, installed the firmware update to the dock and could not get the ethernet adapter to provide stable service. I returned the dock and got a replacement. Same issues with a different dock. I'd really like Microsoft to get this device right, it has so much potential!! Thankfully Best Buy stood by their word and accepted the return. In-store Geek Squad also tried to troubleshoot it but could not get a permanent fix to it. If you look at the reviews you will see that this dock either works or fails. It's too bad cause the Surface Pro 6 only has one Mini DisplayPort and one USB 3 for connectivity other than the proprietary Surface interface.. Really like the Surface Pro 6 but thumbs down on the dock.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know about your recent experience with the Surface Dock. We're sorry to hear you experienced several difficulties regarding the Ethernet port. We certainly expect our Surface accessories to perform excellently with your Surface Pro 6. It's possible from what you're describing that you device may have been in need of an update. If you should ever encounter any questions or concerns with your Microsoft devices and accessories, we're always here to help. Please feel free to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We hope to be of assistance in the future!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    amazing concept with poor quality

    Posted
    Sean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The concept of taking a laptop to work and plugging it into a single port that charges connects to your monitors keyboard mouse Ethernet and audio jack seemed like a dream come true. Sadly this dream turns into more of a nightmare in execution.The setupI have the dock connected to a mouse keyboard Ethernet headphones and two 1920x1080 displays. updated to the latest firmware using the Surface Dock update toolSurface Laptop & Pro 4When I connect it to the Surface laptop the screens will flicker and then go black no input. I have to restart the Surface laptop for it to recognize the screens. Sometimes I have to restart the Surface laptop several times for it to show on the monitors. Other times I have to unplug and replug in the dock for the monitors to work.When using my Surface Pro 4 I have the same screen flickering restart computer and unplug-replug in the dock in order for it to work.The dock is amazing when it works. Sadly this is all too little

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Better USB ports than on Surface Book

    Posted
    RedHawk15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this because I knew I would need an extra USB port for a printer that had to be setup via cable. It turned out to be a one of the best accessories and I find myself using it more than I thought I would have because it has features I was not aware of : - It is a power cord itself and is a longer cord than the original one supplied with the SurfaceBook. This is valuable for times when you must charge your battery but need a little extra distance to an outlet! - The USB ports are safer to use than on the Surface Book itself. By this I mean that the USB ports on my book are tight and to eject a USB cable takes some umph; on most desktop surfaces if the laptop is not braced just so with the other hand it will go flying (slide) off the desk when you remove a flash drive or iPhone cable. I much prefer to use the dock where plugging in/out is a no brainer and will not potentially harm my laptop. Dock has other ports for uses besides the USB but I have not used them so I cannot comment on that functionality.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Misrepresented

    Posted
    NotComputerWiz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I purchased the MicroSoft Surface Dock, the Best Buy clerk told me that the dock would enable me to use my iMac screen to project the information from my Surface Pro 5 so that I would have a desktop setup at my home office. After having researched for hours to see what type of connecting cable I would need and making numerous inquiry calls, I have discovered that, unfortunately, this is not the case. About 90% of those with whom I spoke AFTER the purchase told me that in no way would a MicroSoft product and an Apple be compatible. Now, I'm having to purchase a monitor and adapter cable to be able to use my Surface Pro as a desktop at home. I'm not so sure that I would have gone this route had I known the whole story. I'm not disappointed in the product itself (because I haven't actually been able to use it), but rather in the misinformation that I was given by someone at Best Buy selling the product. So...just know that this CANNOT be used with an iMac.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We are sorry you were told this information, as the Surface Dock is not compatible with Apple products. We hope this haven't put too much of a damper on your experience, and apologize that you were not given the correct information in-store.

      Kindly,

      Victoria
      Microsoft Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Must have for using a SP4 as a desktop replacement

    Posted
    workforyou
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an i7 surface pro 4, which I absolutely love. The combination of portability and power is fantastic. This device allows you to use it as a desktop replacement. It is not cheap, so I tried to live without it. It didn't take long for me to realize my mistake. With this, I come to the office, plug this into my surface and it is essentially a desktop. I have an ultrawide 34" monitor hooked up via mini dp. It immediately recognizes the monitor and extends my screen. I have a hard drive for backups, blutooth adapter for my favorite keyboard ever (logitech denovo edge), a blu ray burner, and network cable all plugged in. Everything works perfectly and is recognized immediately. Plus, it keeps my surface at full power without needing to fiddle with my original charging cable. Now the charger stays in my bag and never gets left at the office. I know it is just a brick with a bunch of ports, but the quality is impressive. It is wrapped in a rubberized material instead of plastic. It is a premium and sturdy feeling product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Kinda buggy, but still useful dock

    Posted
    Rocky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Firstly, do NOT buy the open box listing for the surface dock... at least, in my case, it didn't come with the power cord. What the heck? I asked customer service and they said "Oh yeah, the open box version only has the dock." Hello, you need the power adapter to supply the dock! It is a proprietary power supply and is used solely by the dock itself. Anyway, the actual dock is fine. I find it very convenient to have the magnetic surface connect mechanism. My dock supports 4K output on a single monitor only, and I have to use a mini-display adapter, it won't work with HDMI (certainly not with the HDMI connector that I have). So, the dock is pretty buggy with outputting video to your monitor, and a lot of people have problems with dual display output (especially 4K). The USB and Ethernet is fine. The dock also powers your device, which is great. Overall, it gets the job done, especially if you only have one external monitor. It is convenient as a docking workstation solution.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    does not work properly with 2 Displayport Monitors

    Posted
    aaront
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After I tried to hook up 2 display port monitors to this, I searched online and found that a lot of people have the same issue... even if you can get it to work, when you disconnect and reconnect it there are issues trying to get both displays to work, I also had issues when my surface book went to sleep. .. what does work is set your surface device to NOT go to sleep when on AC power, only have one monitor plugged in when you connect the dock to your surface device, mirror your surface screen to that display, set it to only use the external display, then plug the 2nd monitor in to the dock station. when you disconnect it, unplug the second display first wait a few seconds then disconnect the surface device. Also on the forums I read where a lot of people buy a DP to HDMI adapter to hook up one of your displays. Apparently the only problem is with 2 Display port monitors... Hopefully Microsoft will update the Surface Devices or the Dock so this is not an issue some time... I am not holding my breath...

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Surface Adapter

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I left the original power supply for my SP3 at a friends house and could not retrieve for a few days. Needless to say I was lost without my tablet for a couple of days. I decided that I would purchase a spare power supply to have at home. When I searched here at BestBuy I saw that the surface dock was in stock, so I placed my order to pick up in store. Picked up my order with no issues and haven't looked back since. I am very satisfied with my purchase. This dock gives me the spare power supply that I wanted. On top of it I get additional ports to supplement the few ports found on the SP3, while still having use of the ports on the tablet. The Ethernet port works great. I get 400-500mbps up/down regularly, depending on network traffic; wi-fi is considerably less, as to be expected. Only negative I would say is the size and weight. It is not a problem for me and suits my needs since it stays at home.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Wow, thank you for leaving such a thorough review of your experience with the Surface Dock! We are so happy to hear that it's been a great addition to your other devices, and that you haven't looked back since. We will make sure to pass your review along to our team, and appreciate you taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A much-needed appliance

    Posted
    anatolewilson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As laptops get thinner and provide fewer ports for connecting to peripheral devices such as monitors, hard drives, etc., it becomes more and more annoying to use them. The Surface Book is an excellent computer, but does not provide enough ports. This additional dock, though pricey, gives you 4 additional USB ports, an ethernet port, an audio port and 2 DVI ports to attach monitors. While this is satisfactory, the audio port is located strangely in the middle of the other ports, which makes it more difficult to plug and unplug audio cords. I am finding that bluetooth headphones don't seem to work while the laptop is plugged into the port. Also, because most monitors have DVMI cords, I had to buy expensive DVI adapters to plug them in. After six weeks the DVI ports have failed, and I am now calling Microsoft to see about service or replacement, which I'm not overwhelmed about, but can't really comment on since I don't know the cause of the failure.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So Simple!

    Posted
    UnclePauly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the fact that this has so many options with one simple plug-in to your Surface. You can add 4 USB Hard Drives, 2 monitors, head-phones or external sound source. I use the Surface on the road most of the time and then when I come home simply connect the power source from the dock to my Surface and VOILA! I have a nice home computer with monitor (I also use a Surface Pro wireless keyboard and a Logitech wireless mouse). Microsoft has become Apple-like innovative in it's Surface computers and accessories. Some talk about the weight of the dock, but I love it. Has a quality feel and don't have to anchor it to the desk like cheap lightweight usb hubs. Had it about a month and it has so far performed flawlessly.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for raving about Surface Dock to the community! We're so thrilled you're loving the way this powerful tool increases the versatility of your favorite Surface device. It sounds like you have been able to create the ultimate set-up with your Surface that's perfect for all your needs. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    It works

    Posted
    Daddyful
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've read various reviews about this working half the time. At first when I connected 2 monitors, half the time only one of them would work and then I'd go through the whole restart thing to try and get them to work. Eventually I found that in the display settings that one of the monitors was just turned "off" instead of extended or mirrored. I don't know what made it default to this setting after the initial set up but after that things are going smoothly. The ports are super useful and I do wish there was maybe one or two more extra usb ports in there. Long story short, if you're a surface user like me and prefer a desktop type of experience, this is a definite recommendation

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to review the Surface Dock! We're glad to hear that you have been enjoying your device, and will be passing your feedback along to our team for consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Right idea, but didn't think it through

    Posted
    LogicMouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The purpose of a dock/docking station is to allow a portable computer (notebook or tablet) to be used with productivity-enhancing devices, such as full-size keyboard, mouse, monitor, printer, additional USB ports, and power source, while minimizing the amount of cables that must be connected/disconnected each time the computer is moved. The Surface dock achieves this, but you will likely need a special "Active HDMI" cable to allow your monitor to work. Very few monitors will work when connected to the dock with a standard HDMI to mini-display cable. Microsoft should have made the dock work without needing the special cable or should have included it with the dock. After getting the active cable, now only one cable must be connected/disconnected when using the table as a tablet instead of 3 or 4. It would be nice if Microsoft would start making products RIGHT instead of "close enough."

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We here you. We really value you taking the time to leave a review on your honest, detailed feedback on the Surface Dock. We're glad to know that you are liking it, and we've made sure to forward all of your feedback along to our team, so they can keep it in mmind for future product updates.

      Kindly,

      Victoria
      Surface Customer Care Microsoft