Questions & Answers

Q: QuestionThis computer comes with a 128g SSD but how much does all of the pre-installed software take up? How much is remaining?

Asked 4 years ago by Erick.

• A:Answer Thank you for the question. You can find Surface storage options and hard drive sizes here: https://support.microsoft.com/en-us/surface/surface-storage-options-and-hard-drive-sizes-9915981d-3e38-f06c-4706-82b5dedf33bc

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan iPhone be sync to my computer

Asked 4 years ago by Ro.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Yes, to learn how to use your phone with your new Surface, go here: https://support.microsoft.com/en-us/surface/using-surface-with-your-iphone-or-android-230a37a2-2e1e-7062-7fd3-929119b26729

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionA month ago I bought a computer and paid for everything that same day. But don't grab it insure, what can I do if it broke down? Does the computer have a guarantee?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionYou: Can you transfer my old Windows 7 laptop to a new Microsoft 10?

Asked 4 years ago by Kendie.

• A:Answer We recommend you reach out to Best Buy support to schedule a data transfer. https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a USB port?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Yes, Surface Laptop Go has one USB-A port and one USB-C port.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHello. Does this meet the Intel x86 requirement?

Asked 4 years ago by Carlos.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Surface Laptop Go is only able to download apps from the Microsoft Store. You may switch out of S mode to install 32-bit Windows apps that aren’t available in the Microsoft Store, however doing so is permanent. For more information on how to do this, please go here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-10-4f56d9be-99ec-6983-119f-031bfb28a307

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this laptop have any USB ports?

Asked 4 years ago by Terry.

• A:Answer Yes, Surface Laptop Go has one USB-A port and one USB-C port.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWould this laptop be good for a beginner photographer for editing photos?

Asked 4 years ago by Brooke.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Should work great in my opinion, you may want to go with a larger hard-drive or have an external.

  Answered 4 years ago by Shanna

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Q: QuestionDoes this laptop come with Word?

Asked 4 years ago by Lyndie.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Microsoft 365 (which includes Microsoft Word) is not included with Surface Laptop Go, but it is available as a separate purchase.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the height and width of the screen itself?

Asked 4 years ago by Hanna.

• A:Answer Surface Laptop Go has a 12.4” PixelSense™ Display.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs it upgradeable to Windows 11 ?

Asked 4 years ago by Zu.

• A:Answer Yes, Surface Laptop Go will support running Windows 11.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionThe subject Laptop runs Windows 10 Home. Will BestBuy be granting any Deals when Windows 11 is soon released??

Asked 4 years ago by BillyWayne.

• A:Answer I believe Windows 11 will be a free update to most if not all PC’s that came with Windows 10. Windows 11 has really strict hardware requirements. So only the newer generations of PC’s will be eligible for the upgrade.

  Answered 4 years ago by PressAnyKeytoStartVerified Purchase

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Q: QuestionFor Minecraft (Java), how many frames per second (fps) can it support?

Asked 4 years ago by MDSS2.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer It can play Minecraft but not at high settings.

  Answered 3 years ago by Maximiliano

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Q: QuestionIs this computer good for college student

Asked 4 years ago by Cv.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer I think it would be perfect. It’s very light seems to operate smoothly so far.

  Answered 4 years ago by LisaVerified Purchase

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Q: QuestionMy school said I should ensure that my laptop has dual band or broadcam connectivity. Does this have that .

Asked 4 years ago by Zee.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Surface Laptop Go has built-in support for Wi-Fi networks. If you are interested in a lightweight LTE-enabled device, we recommend Surface Pro X and Surface Go 2.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this have an USB port? I need one for my printer

Asked 4 years ago by Erica.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Thank you for the question. Yes, Surface Laptop Go has one USB-C port and one USB-A port.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs it compatible with blackboard and all of its features?

Asked 4 years ago by RudyRmz1.

• A:Answer Thanks for the question. Surface Laptop Go is able to download apps from the Microsoft Store. Please visit our website to check compatibility: https://www.microsoft.com/en-us/store/apps/windows

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionis it ok to switch out of S mode? Id like to use Google Chrome but it says I cant without taking it out of S mode and you cant go back once taken out. What is the recommendation? I don't particularly like Edge. How will it affect the use and security?

Asked 4 years ago by katef.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Sandstone

• A:Answer Windows 10 may be switched out of S mode, however doing so is permanent. For more information on how to do this, please go here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-10-4f56d9be-99ec-6983-119f-031bfb28a307

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questiondoes this laptop come with Dual-core 2 GHz?

Asked 4 years ago by squid.

• A:Answer Hello Squid. Thank you for your question. This Microsoft Surface Laptop Go 12.4" comes with a 10th Generation Intel® Core™ i5-1035G1 Processor which has 4 cores and 8 threads and can reach up to 3.60 GHz speed. You can check more technical specifications about this Intel® Core™ i5-1035G1 Processor here: ***https://www.intel.in/content/www/in/en/products/sku/196603/intel-core-i51035g1-processor-6m-cache-up-to-3-60-ghz/specifications.html*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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