I’ve had this antenna for less than 6 months and it stopped picking up most channels. Any suggestions on how to resolve.? No change in conditions, it’s near a window so I’m baffled. Repositioning didn’t help. Right now disappointed in product null

Question

JoeC · Accepted Answer

Unless your local TV stations have moved their broadcasting antennas, it is possible the unit itself has stopped working. On the Internet, find the Company and Customer Service page. Contact the company directly. Most of these kinds of units have a 1 year warranty. If the unit is still under warranty, they can advise you on how to get a replacement. Being nice when dealing with customer service representatives always goes a long way in getting the help you need. Good Luck.

Answered by JoeC 7 years ago

Cats86 · Answer

Did you try to re-scan for the channels?

Mohu Customer Service · Answer

Reach out to Mohu directly for tech support.  We are happy to troubleshoot with you!  Contact info is on the packaging and on our site!

LarryL · Answer

Most places in USA are changing frequencies. You will need to rescan your TV. The channels will not change, just the frequency. More than likely your antenna is still working because it is still picking up some channels. If it stopped picking up ALL channels then it probably died.

Answered by LarryL 4 years ago

MrHoundstooth · Answer

I’d try rescanning the channels with your tv or digital broadcast tuner. Usually that does the trick!

London · Answer

Place it in the nearest window and redo the search/add channel option. And you should pick up even more channels.

“I’ve had this antenna for less than 6 months and it stopped picking up most channels. Any suggestions on how to resolve.? No change in conditions, it’s near a window so I’m baffled. Repositioning didn’t help. Right now disappointed in product”

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