ordered SanDisk - Clip Sport Plus 32GB MP3 player which was delivered Jan 2, 2022.... order # BBY01 806561397712....

I have Best Buy Protection.... the clip part of the player has broken and I need a replacement.... what do I do???

Caryl null

Question

ordered SanDisk - Clip Sport Plus 32GB MP3 player which was delivered Jan 2, 2022.... order # BBY01 806561397712....

I have Best Buy Protection.... the clip part of the player has broken and I need a replacement.... what do I do???

Caryl null

BruceH · Accepted Answer

Sorry, this question is too old now but if your had constant Best Buy total protection and this happened within two years you could just take the product back to a Best Buy store and get a replacement. Not sure if obvious handling problem was the cause of breakage if it would be covered so those are things only the in-store inspecion would decide. Likely if product weakness than covered. If dropped or accidently damaged it directly then likely not covered.

Answered by BruceH 17 hours ago

Verified Purchase

RichardC · Answer

Good luck Overseas call centers are TERRIBLE. Long wait times and poor customer service.

ShawnC · Answer

Carry it back to store and exchange it

Tami · Answer

Call best buy customer service and they will get you to the right department for replacement.

Woody · Answer

Call sandisk they will probably accommodate you most companies will they want you to be a repeat customer if nothing else gravel be overly nice it really makes a difference  i promise

JasonB · Answer

Call me, caryl

betapaul · Answer

Go to the store and let them know.

DiamondChillz · Answer

Im not sure that it covers this item I’d read the fine print maybe

EdwardR · Answer

I would try to contact Sandisk directly with proof of purchase since the clip is proprietary to them, they might be able to send a replacement for free or for a small fee

RebeccaL · Answer

go to your closes Best Buy and get help

Ryan · Answer

Take it into the store, they should be able to handle it at the front desk if your protection is still going.

LeeB · Answer

Go to store.. or send back get refund and re order

PFam · Answer

If you have best buy protection on the item, all you have to do is bring the item into the store to customer service. Make sure any time you make a purchase, you attach your phone number, otherwise they will need the card you used to purchase the item to look up the plan. Once they have the purchase receipt pulled up (they stay in their system for YEARS, so you don't have to worry about losing it or keeping receipts), then they can let you know what the next steps would be for your item. Hope this helps!

Wild · Answer

Go to your nearest store. The geek squad will know what to do!

mzeemzima · Answer

Walk into any Bestbuy store and they will replace it for you.

Msjam · Answer

Take that broken part back to the store so they can see the problem and resolve the issue for you

Joseph87 · Answer

Take it in and they have to fix it I have kids and trust me they grab and brake it and with the protection plan, they replace it every time

Morgan · Answer

You should bring it in to best buy geek squad.

Cubby17 · Answer

Call Best Buy or visit the store return section.  They will help you.  If you are a geek squad member they will resolve your problem immediately.  Your issue should be resolved when they mail the product to you or your local best buy store.

VinceB · Answer

Call them! The number is inside the pamphlet that was given to you. I would make sure it’s empty, in case they have to replace the entire unit.

DebH · Answer

I would call the best buy store where you bought it or get it serviced at, and let them know the situation to try and reorder the part to have them fix it. See what they suggest.

Joseph34 · Answer

You might have to call customer service if you have geeks squad and they will help you fix it

Bestbuyer · Answer

Just return it to the store and ask for a new one.

KeurigCoffeeCollection · Answer

Take it back to the store nearest you with a copy of your order receipt.  They should be able to help you.

Landeros · Answer

Contact the geek squad dept, but pref, i would say walk in with product in hand. They would be able to determine, if they can replace it or not under small print guidelines.

Lovingit · Answer

Just give them a call and they will walk u through. Exactly what need to be done to fix it

tbabe45 · Answer

Take it to the store give your membership and will look it up the item

Rucha · Answer

Call the support line.

Wellallbe · Answer

Since I have the protection plan, I don’t panic and notify Best Buy of the incident and any physical damage

QueenV · Answer

Call them and they will take care of it.

topcat · Answer

Contact Best Buy - I'd try their support center from the website.

Sally · Answer

I would take the product to one of your Best Buy stores.  Customer Service will help you.

“ordered SanDisk - Clip Sport Plus 32GB MP3 player which was delivered Jan 2, 2022.... order # BBY01 806561397712.... I have Best Buy Protection.... the clip part of the player has broken and I need a replacement.... what do I do??? Caryl”

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