A:AnswerGo into the store and go to customer service and let them know of your intentions. Be aware that all warranties that you received through Total Tech go away.
A:AnswerThank you for being a My Best Buy Total Member! When you purchase qualifying items and have them linked to you My Best Buy Total Membership, you will receive Monthly Geek Squad Protection or AppleCare on those items. So long as your membership remains active, you may have coverage on those items for up to 24 months. For more information, please check out www.bestbuy.com/memberships or give us a call at 1-888-BEST-BUY, which is 1-888-237-8289.
A:AnswerAnti-virus is no longer included with My Best Buy Total. If you want to continue to be covered by Webroot, you would need to continue paying that anti-virus subscription fee.
A:AnswerHi, Laura! My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased. We encourage you to read more about terms and conditions here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. You can call (888) BEST-BUY or (888) 237-8289 to receive assistance with your computer, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
A:AnswerHello! We strive to provide the best support, and as a My Best Buy Total™ member, I know it's important to receive top-tier service. You can review what's included with your membership here: https://www.bestbuy.com/memberships. For questions regarding coverage, please call (888) BEST-BUY or (888) 237-8289, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to assist!
A:AnswerThanks for reaching out. We never want to make shopping with us a difficult experience. We would be more than happy to get you all squared away. Please reach out to us at (888) BEST-BUY or (888) 237-8289. You may also reach out to our social media team on Facebook, X, or Instagram.
A:AnswerBest Buy Total has many benefits such as extended 60 day return period, member exclusive sales and events, and up to 2 years of Best Buy Protection included with an active membership. You can find out about all of the benefits at www.bestbuy.com/total or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerYour service plan anniversary should be one year from the date of purchase. You should be able to log onto your account on BestBuy.com and you should be able to see that or the renewal date, which falls on your service plan anniversary. If you have any questions, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerNo but there are multiple reasons your wifi could be slow. Check how much bandwidth you actually purchased, see how many devices are connected at the same time as each one will pull down the speed, location of your wifi router should be in a central location preferably open area for coverage. The more walls to go through the weaker the signal. Also invest in wifi extenders for multiple floors and last the cheaper the router the worst the coverage try looking at a wifi 6 router
A:AnswerInstallation is not included with My Best Buy Total. If you have any questions about pricing for car stereo installations, please visit your nearest Best Buy store with an Autotech Bay. They will be able to answer any questions you have and be able to provide you with an accurate quote to install anything you need in your vehicle.
A:AnswerHello Rick. Thanks for your question. Changes to your membership must be done in-store. They will be able to assist you with going from My Best Buy Plus to My Best Buy Total and vice versa. If you have additional questions regarding your membership, please reach out to us by phone at (888) 237-8289 or by chat here, https://www.bestbuy.com/contact-us .
A:AnswerMy Best Buy Total includes various member-exclusive sales and events. You can visit www.bestbuy.com/total to see many of the items that are included in the member-exclusive sales. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerHi Julie. For questions related to your membership, you can reach out to us by phone at (888) 237-8289 or by chat here, https://www.bestbuy.com/contact-us .
A:AnswerAs long as there is protection offered on that item, you should get a Best Buy Protection plan on that item, regardless of the condition. If you have a question on if the item is covered, please reach out to us on Facebook, Instagram, or Twitter, and we should be able to assist.
A:AnswerHello. Thanks for your question. Yes, Geek Squad can install your Fire stick on your TV. There are additional charges associated with this. Please visit your local Best Buy store for more details.
