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We recommend performing a power cycle; disconnect both your modem/router combo and Nest WiFi router, leave them unplugged for 5 minutes, make sure that the modem and Nest WiFi router lights turn off completely before plugging them back in. Some modems have backup battery packs, you will need to disconnect battery packs. Plug the modem and Nest WiFi router back to the power source and allow them to turn on fully, then connect the router to the modem via the WAN port with an Ethernet cable. If power cycling doesn't work, you can try a factory reset. You can check the following link for instructions: https://support.google.com/googlenest/answer/6240987 If the problem still persists, we recommend contacting your ISP to provision your modem.
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