“Hi , Did anybody get modem/router combo( SBG6700 + nest wifi) to work ? I have been trying for over a week now and i cannot get any answers from either google or my ISP. I have enabled bridge mode but according to google the modem is not generating IP.”
Answer This Question
1-1 of 1 Answer
We recommend performing a power cycle; disconnect both your modem/router combo and Nest WiFi router, leave them unplugged for 5 minutes, make sure that the modem and Nest WiFi router lights turn off completely before plugging them back in. Some modems have backup battery packs, you will need to disconnect battery packs. Plug the modem and Nest WiFi router back to the power source and allow them to turn on fully, then connect the router to the modem via the WAN port with an Ethernet cable. If power cycling doesn't work, you can try a factory reset. You can check the following link for instructions: https://support.google.com/googlenest/answer/6240987 If the problem still persists, we recommend contacting your ISP to provision your modem.
Sorry, there was a problem. Please try again later.