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Thank you for the question and happy to help. This sounds like an internet issue. Would you confirm if you are connecting the monitor directly via HDMI and that your wired internet is connected? For advanced support please email [email protected] at your convenience. Provide your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Night Owl SP Digital Support
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