“The assembly is not able to lock (line up arrows) despite me clearing inside of beans/debrie. Everytime I go to make a cup of coffee there is something wrong. Not happy with it. My return window expired 2 days ago. Help!”
Answer This Question
1-2 of 2 Answers
Make sure you Compact your coffee tight 2 times. it is very tight and requires some force to lock it in.
Sorry, there was a problem. Please try again later.We understand how frustrating it must be when the assembly isn’t locking into place, even after clearing out beans or debris. Having something go wrong every time you try to make a cup of coffee is definitely not the experience we want for our customers, especially with your return window just closing. We’d like to take a closer look at what’s going on and walk you through the steps needed to get your machine working as intended. Please give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to assist you. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Sorry, there was a problem. Please try again later.
