Questions & Answers

Q: QuestionWhat is included with the Ninja Luxe Café Pro Series?

• A:Answer It comes with a portafilter, XL milk jug, single, double, and luxe baskets, cleaning brush, cleaning disc, descaling powder, cleaning tablets, hard water testing kit, and an instruction/inspiration guide.

Q: QuestionWhat is Barista Assist Technology™?

• A:Answer Barista Assist Technology™ provides customized grind-size recommendations, weight-based dosing, and automatically adjusts brew temperature and pressure for balanced flavor.

Q: QuestionWhat type of grinder does this coffee maker have?

• A:Answer It has a conical burr grinder with 25 grind settings.

Q: QuestionHow does this machine handle dosing?

• A:Answer It uses weight-based dosing tailored to your chosen drink, thanks to a built-in scale.

Q: QuestionHow does the tamping process work on this Ninja coffee maker?

• A:Answer You can tamp your grounds easily and without mess, simply by pushing a lever.

Q: QuestionCan I make cold brew with this machine?

• A:Answer Yes, it offers two cold brew styles: cold-pressed espresso and cold brew coffee.

Q: QuestionCan you use already ground coffee or do you have to use beans only?

Asked 5 months ago by Law.

• A:Answer The Ninja Luxe Café ES701 is intended for grinding whole beans, but it is also compatible with pre-ground coffee.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionWhat is the difference between 3 in 1 and 4 in 1 almost $300 ?? Is it Tamper? What is Tamper with a $300 value?

Asked 7 months ago by Yolie.

• A:Answer The 4 in 1 has more features than the 3 in 1. It has a lever to make a “perfect” tamp, a hot water option for Americanos, it can do a single shot, versus on the 3 in 1 it’s either double or quad shots. Pretty much you’re paying for the extra options. I have the 3 in 1, and as much as I’d like those new features, I probably would use them to be spending that much more money.

  Answered 7 months ago by Britt

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Q: QuestionWhat is vertical space needed from the countertop to the bottom of an upper shelf in order to allow removal and replacement of the water reservoir and the coffee baskets without moving the unit?

Asked 3 months ago by lackingnovelty.

• A:Answer This unit measures 14.84 inches in height, so we recommend leaving 5-6 inches of extra space at the top to be able to remove and replace the water reservoir without moving the unit.

  Answered 3 months ago by SharkNinja Product Expert

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Q: QuestionI got this recently and unboxed the unit. I noticed two things, 1st is the screen have 3 dimple or dents and light scratches, is that normal? 2nd, my unit did not come with the filter housing and the sample charcoal filter, is that the case?

Asked 4 months ago by JayBSTL.

• A:Answer We are very sorry to hear that your new coffee machine has dents and light scratches on the screen. That is not normal. Please reach out to our team by phone at 1-800-365-0135; we would be happy to look into this for you. On the other hand, the filters you mentioned are not included in the box. However, you can find them online for purchase.

  Answered 4 months ago by SharkNinja Product Expert

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Q: QuestionDifference between 4-in-series vr's 3-in 1 series

Asked 7 hours ago by Bill.

• A:Answer The Ninja ES701 offers more convenience and customization than the ES601, featuring an integrated tamping lever, a hot water function, and quick temperature and strength adjustments. It also includes extra drink options like ristretto and Americano, plus an XL milk jug. The ES601 uses manual assisted tamping and has fewer advanced features, making the ES701 the more premium choice.

  Answered 5 hours ago by SharkNinja Product Expert

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Q: QuestionCan I make a latte with this machine?

Asked 3 days ago by Latte.

• A:Answer Yes, the Luxe Café can make lattes. It’s equipped with an espresso brewing system and a built-in milk frother, allowing you to brew espresso shots and froth milk for specialty drinks like lattes and cappuccinos.

  Answered 2 days ago by SharkNinja Product Expert

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Q: QuestionWill the milk frother automatically shut off at a certain temperature?

Asked 1 week ago by Frother.

• A:Answer The milk frother is adjustable based on “frothiness”. No froth, some froth, more froth, all the froth. Otherwise the temperature of the froth seems consistent and hot but not too hot.

  Answered 1 week ago by JesseSVerified Purchase

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Q: QuestionJust bought my espresso machine. Noticed the espresso machine kinda loud and vibrates. Is that normal?

Asked 1 month ago by Ozzie.

• A:Answer Hi Ozzie. Some noise and vibration from the espresso machine is normal during operation. It uses a vibration pump, which naturally produces a humming sound and slight movement, especially while brewing. If the vibration seems excessive or unusually loud, it may be due to the surface it's placed on or loose components. If you're concerned, our Customer Service Team at 1-855-427-5127 is here to help review your case and explore possible solutions that may be available to you.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionMy Luxe CafePro 4 in 1 Espresso maker is using a lot of water per cup of coffee or tea. For every 10 oz of coffee, I get 2-3 oz of water in the drain tray. When using the hot water option there are 2-3 oz of water drained into the tray. Is this normal?

Asked 1 month ago by Nancy.

• A:Answer That does not sound normal unless you are using the frother and it is cleaning itself after each use. I generally get 7-8 10 oz drinks from a tank and have to drain the tray only if I've used the frother frequently.

  Answered 1 month ago by SonosArchVerified Purchase

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Q: QuestionDoes it make hot water

Asked 1 month ago by Anonymous.

• A:Answer You may think that for $700 it would make hot water, but the best it can do is heat and dispense water you’ve put in the tank.

  Answered 1 month ago by Anonymous

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Q: QuestionWhat is the warranty for ES701 Model

Asked 2 months ago by Leszek.

• A:Answer The Ninja Luxe Café Pro Series (ES701) model comes with a 1-year limited warranty from the date of purchase. This warranty covers defects in material and workmanship under normal home use. It does not cover damage caused by misuse, abuse, or commercial use.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionCan you make a carafe of coffee? If not do any of the Ninjas have that capabilty?

Asked 2 months ago by Lotus.

• A:Answer You’d have to brew two 20-ounce servings to equal a carafe.

  Answered 1 week ago by BeansyBenVerified Purchase

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Q: QuestionCan I get a 2nd bean bin so I can have 1 for coffee and one for espresso?

Asked 2 months ago by Tim.

• A:Answer Yes, via ninja.com/accessories.

  Answered 1 week ago by BeansyBenVerified Purchase

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