“Gift for Christmas I have extended docking port; cannot get this to work with my phone case. Does anyone have any ideas? Also my husbands will not charge with his case. Threw box away so I cannot return”

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• Have you tried adjusting the height? There is a little switch in the bottom to adjust the height for phones with cases.

  Answered by Jenni 6 years ago

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• There’s a switch on the bottom that’ll extend the connector to support most cases

  Answered by Waleed 7 years ago

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