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VR25 The resistance levels should show a distinct difference between levels and not be too hard at the lowest level. If there is an issue with the bike, the assembly team at BestBuy may be able to assist you with this at the time of assembly. You may need to verify this with them directly, however as NordicTrack cannot dictate their service. If you have questions about any NordicTrack machine, you can visit ifit.zendesk.com for helpful information, email support@iFIT.com, or call 833-680-4348. Thanks - NordicTrack, powered by iFIT
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