A:Answer It sounds to me like your phone provider's (such as AT&T, Comcast, etc.) voice mail is picking up the call before your Panasonic phone picks up the call. For instance, if your phone provider's voice mail answers on four rings but your Panasonic phone doesn't pick up the call until five rings, then your phone provider voice mail gets the call first. And it sounds like you never set up your phone providers voice mail, so it won't accept any new incoming voice mails. Try setting your Panasonic phone to pick up after less rings - such as maybe three rings so it will "kick in" before the phone service providers voice mail picks up the call. Either that or have your phone provider disable it's (usually free) voice mail service.