Are you using a vertical game stand with usb ports or anything simular to charge the headset? For best results, charge them with a phone charger using the cable that the headset came with. This headset needs real juice for some reason, but it really isn't a big deal. I use a power surge with a usb port that's placed in back of my tv stand and run my cable, nice and neat, out to the place where I set my headset. Problem solved. If that doesn't work then your headset is defective.