Questions & Answers

Q: QuestionWill these alert your phone from any location if you're out of town ,and are they compatible with 5 g wifi?

Asked 5 years ago by Mikki.

• A:Answer Yes

  Answered 2 years ago by CorazonBVerified Purchase

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Q: QuestionDoes this work to tell you if your garage door is open?

Asked 5 years ago by Garage.

• A:Answer yes , it will send notification to ur phone

  Answered 4 years ago by tarek

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Q: QuestionCan I used these in conjunction with another zwave compatible system (e.g. to extend my existing SimpliSafe setup already in place)?

Asked 5 years ago by ioinva.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer You can use it only if it’s compatible with ring

  Answered 3 years ago by IcemanVerified Purchase

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Q: QuestionAre they weatherproof and Can these be mounted out door screen doors?

Asked 5 years ago by Mooner.

• A:Answer They are not weatherproof and can only be used in-doors.

  Answered 3 years ago by balletpatVerified Purchase

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Q: QuestionDo these work on horizontal sliding windows and sliding doors

Asked 5 years ago by Bert.

• A:Answer Yes these Ring sensors can be used or mounted on horizontal sliding windows and doors. You just mount the operating sensor on the a flat surface and have room for it slide off the mount base to be able to change batteries. The magnetic piece has to be within less than 1/2 inch of the sensor in the window's or door's closed position. I chose to mount the sensor on the upper or top corner of the patio door (operating sensor) and the door frame (magnet piece) that is flat. The wood piece that frames the patio door is not flat but a small aluminum frame is flat and allows the magnetic piece to fit.

  Answered 4 years ago by WLee

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Q: QuestionDoes this work with our existing ring door bell or does it require a ring alarm system?

Asked 5 years ago by TJ.

• A:Answer Yes. Our new house had a Ring doorbell but no alarm system. We added the Ring Pro alarm system to our accout that used the Ring Doorbell.

  Answered 1 month ago by TonyM

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Q: QuestionCan I buy a second generation base station?

Asked 5 years ago by Anonymous.

• A:Answer i don't know but you can call support they'll answer your questions

  Answered 3 years ago by soundchaser12orionbeetl

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Q: QuestionThe 1st versions had issues when being used on metal doors such as metal back doors. Has this issue been correct on the 2nd version of these sensors? Thanks

Asked 5 years ago by Zach.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (1-Pack) - White

• A:Answer This version works just fine on my metal doors.

  Answered 5 years ago by KitchenMakeover

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Q: QuestionDo you have to subscribe to get and store the notifications? Thanks.

Asked 5 years ago by Nanabelle.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer Yes

  Answered 3 years ago by 2catsVerified Purchase

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Q: QuestionHow far apart can the sensor and magnet be to remain effective? I have decorative trim on my door that will require the sensor to be about 5/8" - 1" apart.

Asked 5 years ago by LRice.

• A:Answer The space between the Contact Sensor and the Magnet is 1 inch or less. When you open the door or window, you see the LED flash green (and hear the chirp tone, if enabled). There needs to be ½ inch of space around the Sensor so you can slide it open to replace the batteries.

  Answered 4 years ago by RingPurchase

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Q: QuestionI believe this product was released 4/29/2020 by Amazon, google, and Ring. Is there still no projected release date for best buy?? When is this product going to be available for purchase and or shipment??

Asked 5 years ago by Cheatabear.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer Hello Cheatabear, Great question! We are happy to inform you that the Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) is available for purchase at Best Buy. If you have any further questions, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan this be used on an outside gate?

Asked 5 years ago by Weatherproof.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (6-Pack) - White

• A:Answer Yes

  Answered 2 years ago by CorazonBVerified Purchase

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Q: QuestionIs this UL 2017 certified?

Asked 4 years ago by Mc.

This question was asked about the related product: Ring - Alarm Contact Sensor (2nd Gen) (1-Pack) - White

• A:Answer Yes

  Answered 2 years ago by CorazonB

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Q: QuestionAre these UL 2017 compliant as a door/window pool alarm?

Asked 2 years ago by Mike.

• A:Answer Hello Mike. Good question! The Ring Alarm Contact Sensors are designed for indoor use only and are not weather-resistant. However, the Ring Alarm Outdoor Contact Sensor is designed to monitor your outdoor windows and doors, as well as gates and sheds. A Ring Alarm Base Station is required to setup and use any Ring Alarm accessories; more details can be found on our website. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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