I charged the battery today for 5 hours and it only lasted for 4 hours before it died....is this normal? null

Question

Rhonda · Accepted Answer

Depends upon your settings - check to make sure they are at optimum for saving battery - it gets drained if you are constantly using it - there is no need to keep it very sensitive - so if you adjust your settings the battery will usually work for 30 to 45 days - I get large trucks and cars that set mine off so I just shorten the range - the instructions are very easy to follow Good Luck 
either that or you received a defective battery - check with Ring - they are very helpful

Boonie · Answer

No call them they may replace it

Ring · Answer

Hello Battery,

Battery life is dependent on a number of factors, including device settings and the environment. If you own a Ring camera and are not getting the anticipated battery life out of the device, we have some solutions for you! Here is a helpful article that will walk you through some settings changes in order to prolong your devices' battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-a-Ring-Doorbell-or-Security-Camera-Battery-Draining-Too-Fast.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thanks, 
Alexis with Ring

“I charged the battery today for 5 hours and it only lasted for 4 hours before it died....is this normal?”

1-3 of 3 Answers