A:AnswerHello lizzy,
Great question! The free Ring app is compatible with IOS mobile devices running software version 11.0 and newer. Android's devices running 5.0 and newer are able to download the Ring app through the Google PlayStore. Here is more information about locating and downloading the Ring app: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thanks,
Alexis with Ring
A:AnswerHello Maleki101,
Good question! Yes, you can expand the notifications to zoom in and see a bigger version of the image.
Here is a helpful article that explains Rich Notifications in more detail: https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell, so you can easily see what’s going on without needing to open the Ring app.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thank you,
Alexis with Ring
A:AnswerHello AJ,
Good question! Ring battery products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert.
Windows generally block heat sources. Since the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion very well through a window. For more information about motion detection please review this helpful article: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thank you,
Alexis with Ring
A:AnswerHello gatman0,
No, the Ring app would need to be installed in order to activate a live view on your devices. The Ring app is no longer supported on the Windows 10 mobile device platform. Ring Windows and Mac and desktop apps are no longer receiving updates for new devices and features. Please note, that while certain features and products are no longer supported by the desktop apps, the apps will continue to receive critical security and bug updates. Here is a helpful article that provides download links to the apps that would work best for you: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thanks,
Alexis with Ring
A:AnswerHello Deverb,
Good question! You can adjust the mounting orientation to install this device to a horizontal wall but not under a soffit or eve without a mounting kit. It can sit on its own stand, or mount to a wall or ceiling with a special Stick Up Cam Mount which is sold separately. Here is a helpful article that explains the mounting options: https://support.ring.com/hc/en-us/articles/360032833651-Physically-Installing-Your-Stick-Up-Cam-Battery-Solar.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thank you,
Alexis with Ring
A:AnswerYes you can charge the battery you take it out of the camera from the bottom it comes with its own cord no dock. And it charges with in 20 minutes with good electrical. The app works when it's time to change but you can also keep your device plugged in at all times I would suggest having multiple batteries and always keeping them charged
A:AnswerI wouldn't suggest velcro unless it's very very strong and durable otherwise you'd be wasting your time the cameras are ment to be drilled to something it's best for proper placement and minimal disturbance to the device
A:AnswerHello AI,
The Ring Stick Up Camera battery does not have the option to plug into a wall outlet. We do offer other models that can be plugged into a standard wall outlet. You can find a full list of security cameras here: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thank you,
Alexis with Ring
A:AnswerHello Jeff,
Yes, Stick Up Cam Battery, Stick Up Cam Plug In and Stick Up Cam Solar will begin providing color night vision beginning March 2021. This feature is being rolled out slowly, so you might not see it available in your Ring app immediately. Here is a helpful article about this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!
Thanks,
Alexis with Ring
A:AnswerRing sells 2 different models of this camera. One has a wire that needs to be plugged into a modem & the other is wireless that operates by wifi.
A:AnswerHello hlee2223,
No, the Stick Up Camera will not continuously record for 30 minutes. Live View will automatically turn off after 10 minutes. Here is a helpful article that describes how to adjust the video clip recording length: https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices.
You are able to choose the following options:
15 seconds
20 seconds
25 seconds
30 seconds
60 seconds
90 seconds
120 seconds
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello,
Ring Stick Up Cam is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Here is a helpful article with information pertaining to the device: https://support.ring.com/hc/en-us/articles/360015669092-Stick-Up-Cam-Battery-2nd-Generation-Information.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Plaem,
Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. In addition, the PIR sensors are pointed downward to detect motion from five feet to 30 feet away, while minimizing notifications from things like traffic. This article will help you set up your Motion Zones and give you some tips in making them more effective: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Nightvision, Great question! Yes, the Stick Up Indoor/Outdoor Wired has night vision. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring
