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  • QuestionWhat kind of battery does it use? Batteries included?

    Asked by Ring.

    • Answer Yes, this device uses a quick release rechargeable lithium-ion battery. The battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDoes this camera shift towards motion detected or does it just have a wide view? Can it pan?

    Asked by Dish.

    • Answer Hello Dish, The indoor/outdoor security cameras are the second generation of the original Stick Up Cam. Stick Up Cam Battery offers 1080p full HD resolution and a wide viewing angle. It has a 115 degrees horizontal and 65 degrees vertical field of view. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionIs it compatible with Solar charging panel

    Asked by Sanjay.

    • Answer Yes

      Answered by LUV2SHOPPE

  • QuestionIf you have the ring stick up indoor/ outdoor wire free cameras can you add the solar panels to these cameras that are battery operated only.

    Asked by TD.

    • Answer Hello TD, Great question! Yes, the Ring Solar Panel is compatible with the Ring Stick Up Camera. Here is a helpful article showing how to physically install the two together: https://support.ring.com/hc/en-us/articles/360020663091-How-to-Connect-the-Ring-Solar-Panel-to-your-Stick-Up-Cam-Battery For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • QuestionI am looking for a camera for my garden area which has no wifi signal, does this camera have to connect to wifi to operate or can it run solely on battery.

    Asked by Divine.

    • Answer Hello Divine, Good question! This device does require a 802.11 b/g/n Wi-Fi connection @ 2.4GHz in order to function properly within the Ring app and send you motion notifications. Using mobile device hotspots in place of a home wifi network is not recommended and may cause your devices to repeatedly disconnect. For any additional questions or concerns, please feel free to reach out to us on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDo you need the echo 5 for these camera to work? Or can I just run the cameras on my phone through an app I supposed?

    Asked by Lou.

    • Answer Hello Lou, Great question! An Alexa Echo device is not required for your Ring Stick Up Camera to function and perform within the Ring app. Here is information on the Ring app that is needed for setup of the device: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • Questiondo u have to have a router with att service or somebody; have uverse but no router?

    Asked by fd.

    • Answer You only need a wifi signal.

      Answered by Will

  • Questionwhat phones will work on this

    Asked by lizzy.

    • Answer Hello lizzy, Great question! The free Ring app is compatible with IOS mobile devices running software version 11.0 and newer. Android's devices running 5.0 and newer are able to download the Ring app through the Google PlayStore. Here is more information about locating and downloading the Ring app: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thanks, Alexis with Ring

      Answered by Ring

  • Questioncan you zoom in with this camera?

    Asked by Maleki101.

    • Answer Hello Maleki101, Good question! Yes, you can expand the notifications to zoom in and see a bigger version of the image. Here is a helpful article that explains Rich Notifications in more detail: https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell, so you can easily see what’s going on without needing to open the Ring app. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDoes the motion sensor detect motion through glass? I'd like to put this inside my car, and detect motion around the outside of the vehicle.

    Asked by AJ.

    • Answer Hello AJ, Good question! Ring battery products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. Windows generally block heat sources. Since the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion very well through a window. For more information about motion detection please review this helpful article: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • QuestionCan you view alerts/live video away from home on a computer browser?

    Asked by gatman0.

    • Answer Hello gatman0, No, the Ring app would need to be installed in order to activate a live view on your devices. The Ring app is no longer supported on the Windows 10 mobile device platform. Ring Windows and Mac and desktop apps are no longer receiving updates for new devices and features. Please note, that while certain features and products are no longer supported by the desktop apps, the apps will continue to receive critical security and bug updates. Here is a helpful article that provides download links to the apps that would work best for you: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thanks, Alexis with Ring

      Answered by Ring

  • QuestionWhat tools are needed to mount camera?

    Asked by Jffhend.

    • Answer Screw driver and screws that both come with the camera

      Answered by Security

  • QuestionCan you add the solar battery charger to the ring stickup wireless cam

    Asked by DoeHoe.

    • Answer Yes with on cord the comes with the panel not the camera

      Answered by Security

  • QuestionWill the images record upside down if the camera is mounted under a deck or is there a way to correct the image?

    Asked by Deverb.

    • Answer Hello Deverb, Good question! You can adjust the mounting orientation to install this device to a horizontal wall but not under a soffit or eve without a mounting kit. It can sit on its own stand, or mount to a wall or ceiling with a special Stick Up Cam Mount which is sold separately. Here is a helpful article that explains the mounting options: https://support.ring.com/hc/en-us/articles/360032833651-Physically-Installing-Your-Stick-Up-Cam-Battery-Solar. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • QuestionHow do you charge the battery? Does it come with a docking system to charge? Also, how long does it take to charge the battery?

    Asked by Char.

    • Answer Yes you can charge the battery you take it out of the camera from the bottom it comes with its own cord no dock. And it charges with in 20 minutes with good electrical. The app works when it's time to change but you can also keep your device plugged in at all times I would suggest having multiple batteries and always keeping them charged

      Answered by Security

  • QuestionCan I use Velcro to stick the camera on vinyl siding?

    Asked by Anonymous.

    • Answer I wouldn't suggest velcro unless it's very very strong and durable otherwise you'd be wasting your time the cameras are ment to be drilled to something it's best for proper placement and minimal disturbance to the device

      Answered by Security

  • QuestionCan I plug it into an outlet?

    Asked by Al.

    • Answer Hello AI, The Ring Stick Up Camera battery does not have the option to plug into a wall outlet. We do offer other models that can be plugged into a standard wall outlet. You can find a full list of security cameras here: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis with Ring

      Answered by Ring

  • QuestionDoes this camera see at night (night vision)? Thanks

    Asked by Jeff.

    • Answer Hello Jeff, Yes, Stick Up Cam Battery, Stick Up Cam Plug In and Stick Up Cam Solar will begin providing color night vision beginning March 2021. This feature is being rolled out slowly, so you might not see it available in your Ring app immediately. Here is a helpful article about this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thanks, Alexis with Ring

      Answered by Ring

  • QuestionDo u need wifi to use this

    Asked by Marko.

    • Answer Ring sells 2 different models of this camera. One has a wire that needs to be plugged into a modem & the other is wireless that operates by wifi.

      Answered by Harley

  • QuestionCan it be set to record for a specific amount of time, say 30 minutes?

    Asked by hlee2223.

    • Answer Hello hlee2223, No, the Stick Up Camera will not continuously record for 30 minutes. Live View will automatically turn off after 10 minutes. Here is a helpful article that describes how to adjust the video clip recording length: https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices. You are able to choose the following options: 15 seconds 20 seconds 25 seconds 30 seconds 60 seconds 90 seconds 120 seconds For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring