Questions & Answers

Q: QuestionDo the cameras need to be connected to wifi so I can see the images/video on my phone? Or can I get the solar panel to be able to access the videos on my phone?

Asked 5 years ago by Ashleyhdez.

• A:Answer You'll always need to have your new Ring connected to your home or businesses WiFi in order to access the Ring applications camera video recordings. The solar panel only facilitates power or the recharging of the Ring camera's batteries. By the way, I have solar panels connected to both of my Ring cameras with dual batteries installed in each and the Ring camera almost always maintains a 90%+ charge state. Great device, hope you enjoy yours.

  Answered 5 years ago by EddieIIIVerified Purchase

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Q: QuestionThis camera could be integrated to alarm.com?

Asked 5 years ago by Alvaro.

• A:Answer I can't help you yet. I am waiting for the system to be installed. I bought it and the stay at home order was issued right before they were to come out to install the system.

  Answered 5 years ago by SharkyVerified Purchase

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Q: Questiondoes this come with 2 batteries ?

Asked 5 years ago by Anonymous.

• A:Answer Each spotlight cam comes with one battery

  Answered 5 years ago by ContractorgalVerified Purchase

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Q: QuestionHow long it take the batteries to be charge ..

Asked 5 years ago by Lizzy.

• A:Answer Hi Lizzy, Great question! Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Your Spotlight Cam battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. For more information on charging your device, visit our support center: https://support.ring.com/hc/en-us/articles/115003325043-Charging-Your-Ring-Spotlight-Cam-Battery. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern. All the Best, Nicole with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionDo I have to have an iPhone

Asked 5 years ago by Chance.

• A:Answer No it works with both iPhones and Android

  Answered 5 years ago by ContractorgalVerified Purchase

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Q: QuestionDoes this come with a battery

Asked 5 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer Yes

  Answered 5 years ago by ThomasVerified Purchase

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Q: QuestionCan you use double sided tape to put the camera up where there is only concrete to attach it to?

Asked 5 years ago by Mustang.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer It comes with a drill bit for concrete, block, or brick, along with the proper masonary anchors and screws. I wouldn't suggest using tape.

  Answered 5 years ago by ThomasVerified Purchase

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Q: QuestionCan I add a number phone to this camera

Asked 5 years ago by Shirley.

• A:Answer There’s not a phone number connected but rather it’s run through the app. You can invite others to have access via app.

  Answered 3 years ago by LawMomKCVerified Purchase

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Q: QuestionDoes this camera have a memory to store events, or does this require a subscription of some kind to save events?

Asked 5 years ago by Bertolomew.

• A:Answer No memory. To access the footage it records you have to have the ring service which is not expensive and can have as many cameras as you want.

  Answered 5 years ago by Trag

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Q: QuestionDoes the spotlight need to be on, or can you turn it off? I only want the camera.

Asked 5 years ago by Judy.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer You can turn it off and you can also set it to turn on with motion.

  Answered 5 years ago by R4b3rt

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Q: QuestionHow do I know when the batteries Are low need recharging?

Asked 5 years ago by Battery.

• A:Answer It should show a battery on the app, which would indicate the battery usage. If you have this mounted outside, I would suggest getting a solar panel to power it.

  Answered 5 years ago by 4KLover

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Q: QuestionHow far will it work on wi fi

Asked 5 years ago by Dom.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer This camera requires very strong Wifi signal, contrary from what Ring says. My camera always had problems connecting even though I had 200 Mgbs and about 25 to 30 feet away from hub. FYI I'm running one of the best Orbi Satellite Systems for my WIF Signal.

  Answered 5 years ago by YellowFlores

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Q: QuestionCan the Spotlight Cam be used on an rv?

Asked 5 years ago by Anonymous.

• A:Answer I don’t see why not, assuming it could be put high enough to be out of reach.

  Answered 5 years ago by dbut10Verified Purchase

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Q: QuestionDoes the Ring record always or at least when the siren goes off?

Asked 5 years ago by ChixMom.

• A:Answer I’ve noticed the camera doesn’t always catch motion I have seen My kids cars pull into my driveway but I don’t see them leave the next recording they’re just gone. Something I will be calling Ring about

  Answered 5 years ago by Garage

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Q: QuestionIs the ring flood light cam the only one that can be hardwired into the light fixture? I have no doorbell and don’t want to worry with batteries. Problem is flood light cam is too muchlight need a regular light or one flood light cam that I can hardwire

Asked 5 years ago by Scotty.

• A:Answer If you buy an extra battery, you can have continuos coverage, and mount this unit anywhere within WiFi range. It only uses one battery at a time, and I found that the battery lasts approximately a month before the unit switches over to the second battery. You can check the health of the unit anytime through the app, so battery power works well for me. While I’m not sure it can be hard wired, between the battery and the cameras capabilities, I think it’s worthy of reconsidering “ not being bothered” by batteries..you could likely go two months between battery swaps with two batteries...

  Answered 5 years ago by AbisiteVerified Purchase

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Q: QuestionDoes the solar pa el require direct sunlight? I have a covered porch that will not place the unit in direct sunlight.

Asked 5 years ago by Jay.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Yes, the solar panels need direct sunlight.

  Answered 5 years ago by BillyVerified Purchase

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Q: Questiondo these have the option of being hard wired?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Ring cameras comes battery option an wired option . Be sure to check that when buying . If you buy the battery camera option then if you like you can buy the solar panel and the battery will be charge continuously.

  Answered 5 years ago by EdgardoVerified Purchase

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Q: QuestionDo you have to pay the monthly fee or is there a 7 day time limit on the recorder ???

Asked 6 years ago by Dave.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Trial period lasts for 30 days. After that $3 per month.......not bad.

  Answered 5 years ago by Kdb2

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Q: QuestionIs it better to get a backup battery or just do the solar panel for each camera?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer I prefer solar, this way I don’t have to get the ladder to pull batteries out to charge..

  Answered 5 years ago by Sidotis6

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