A:AnswerI have not had to find out about the return policy, but I understand from others that it is a "no question" return policy. No penalties or added shipping either. There Customer Service is GREAT.
A:AnswerHi Kent,
If the smart TV runs an OS we’re compatible with you should be able to download the app, but typically, you can not. Please email me to discuss this further: [email protected]
Bilan J., Customer Satisfaction Specialist
A:Answerno, you don't need the chime, it notifies you on your cell phone when there is motion or when someone presses the button. However, It might drive your crazy if there is a lot of traffic passing in front of your door. there is no on/off switch.
A:AnswerYes, we we're able to mount it on vinyl siding. However, about 50% of it stuck off of the bottom because of how our vinyl siding is, so I was only able to screw it in with 2 screws. You could build a shim to go underneath the part that hangs over if you were concerned with someone coming up and ripping it off.
A:AnswerThere was recently gunshots near our house and my neighbor across the street mentioned the exact words we exchanged inside the house when saying that we maybe should call the police, if the ring doorbells is pointed at your house even 20 ft away it can still hear through a thin wall.
A:AnswerHi Manny,
Thanks for reaching out.
Your battery is fully charged when the circular light on the front of the Ring is a solid blue circle.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]
A:AnswerThere are other accessories that the ring website sells for that type of hardware. The included hardware is really only for wood and mortar. So you technically can screw it into metal but it will damage it. I think they sell sticky pads for that kind of hardware though!
A:AnswerHi Chuck,
Thanks for reaching out.
If you are mounting the bracket on brick, concrete, or stucco put the included plastic anchors into the holes. You may need to use a hammer to get the anchors in.
For more information, please check out the link below.
https://support.ring.com/hc/en-us/articles/115001912086-How-to-Physically-Install-Your-Ring-Video-Doorbell-with-an-Existing-Doorbell
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
A:AnswerAssuming that the screws are not in place (if they are, take them out, for God's sake), you just have to work at it. Get someone with strong thumbnails and strong hands to pry it off for you. That's the technique I used when I (a first-timer) couldn't get the damned thing off myself. Once you've done it once, you won't be so concerned that you're doing something wrong. The instruction booklet should address this, but doesn't.
