My ring does not go live in my phone at all even that I have unlimited data and wifi only works with the wifi of the house,so frustrated, I call ring 3 times nobody seems to help,and the time to return it to best buy passed the 14 days period any help? null

Question

Ring · Accepted Answer

Hello Chiva,

A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. The root cause is likely either the Ring Doorbell or the mobile device not receiving enough bandwidth to broadcast the video file. Here is a helpful article to help you diagnose and resolve the issue: https://support.ring.com/hc/en-us/articles/216537343-App-Connectivity. This is another helpful article that gives some network suggestions to improve performance: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thanks,
Alexis with Ring

Chiva · Answer

I always have my wifi on ,I have metro pcs and is always on,is so frustrating, I love the ring,but only works when I'm home,so what good is it?

Nice · Answer

Check your WiFi connection on your phone when you are away from home.

“My ring does not go live in my phone at all even that I have unlimited data and wifi only works with the wifi of the house,so frustrated, I call ring 3 times nobody seems to help,and the time to return it to best buy passed the 14 days period any help?”

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