A:AnswerHi Tim,
Your Ring Video Doorbell (2020 Release) is designed to notify you of a motion event or doorbell ding within the parameters you have set within your Ring App. If you would like the event to be recorded, we offer a Ring Protect Plan which stores all video and snapshot events to the cloud for up to 60 days (in the US).
The Ring Protect Plan has a few payment options to best suit your needs, and can be found on our website at Ring.com: https://ring.com/protect-plans.
We are always happy to answer any questions and concerns directly, as well as offer a platform for our customers' voices to be heard on our Ring Community platform. We would like to invite you to open discussions with other customers like yourself to help improve the overall Ring experience: https://community.ring.com/.
All the Best,
Caitlin with Ring
A:AnswerHello Lefty,
Your Video Doorbell (2020 release) battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Here is a helpful article that walks you through the process of recharging: https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2020-release-.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHello Nana1970,
Great question. Included in the box is one Ring Video Doorbell and the following parts:
Micro USB Charging Cable
Mounting Bracket
Installation Tools and Hardware
User Manual
Security Sticker
Thank you so much for showing interest in our products. We understand how important it is to have the necessary information to make the best purchasing decisions. We are here to be of assistance and ensure that all your questions are answered.
All the best,
Antonio from Ring
A:AnswerHello,
Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended for best performance of the device. Here is a helpful article that walks through the set up process and connecting the device to your home's wifi network: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-Release-in-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHello Stormi,
Yes, almost all Ring products use wifi (wireless networking) to connect to the internet. Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended for best performance of the device. Here is a helpful article that walks through the set up process and connecting the device to your home's wifi network: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-Release-in-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHello Stormi,
Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended for best performance of the device. Here is a helpful article that walks through the set-up process and connecting the device to your home's wifi network: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-Release-in-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHello George, Great question! The Solar charge for the Ring Video Doorbell two will not work for the Ring - Video Doorbell (2020 Release). Here is the link for the solar charger for the Ring - Video Doorbell (2020 Release) https://ring.com/collections/accessories/products/solar-charger-for-video-doorbell-gen2. If you have any further questions, please reach out to us directly at 18006561918. -Jamila at Ring
A:AnswerHi Benavides,
This is an excellent question, as it's important to consider the environment you are installing your Ring device in, to maintain security for your home. The Ring Video Doorbell (2020 Release) is water resistant, and has a rating of IPX4. Having accurate information on your Ring home security is important, and we want to ensure you have all the knowledge at your fingertips. You can find this, and more on our Help Center at Ring.com: https://support.ring.com/hc/en-us
We're here for any questions or concerns you may have. Please feel free to reach out to us anytime, and we will get you connected with a trained technician who may further assist you.
Thank you,
Caitlin with Ring
A:AnswerHello Paula,
The proper positioning of your Ring Video Doorbell (2020 release) depends on a number of factors including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, height of the door and more. There is a corner kit for your Ring Video Doorbell (2020 release) which allows you to adjust your viewing angle by 15, 30 or 45 degrees. Here is a helpful article that details the importance of mounting position and field of view: https://support.ring.com/hc/en-us/articles/360041189931-Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell-2020-release-.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Sd,
Yes, the battery on this device is internal and can not be removed. Your Video Doorbell (2020 release) battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. Here is a helpful article that walks you through the process of recharging: https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2020-release-.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHello Patty,
The Ring Video Doorbell (2020 release) is water resistant and is rated for temperatures ranging from -5 degrees F to 120 degrees F. Here is a helpful link with more detailed product specifications: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerRing makes Ring Video Doorbells as well as Outdoors and Indoors Cameras that work off AC instead of Battery and do not bring a battery. I have the battery versions of the doorbells and the Cameras and have added hardwired adapters to the doorbells and solar chargers to the cameras and they work perfectly.
A:AnswerHello Jimmy,
Best Buy offers support for installation services of smart home devices. More information can be found here: https://www.bestbuy.com/site/services/smart-home-services/pcmcat748300595063.c?id=pcmcat748300595063.
Ring also offers installation assistance as well: https://shop.ring.com/pages/install-my-ring.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring