How do you separate the bracket from the doorbell mine came attached and I can’t access the orange button or at least I believe so I have a third-generation bronze Trying to get it set up. Thank you null

Question

Ring · Accepted Answer

Hi Kory,

Great question! Yes, you will need to remove the bracket in order to access the set-up button on the Ring Video Doorbell (2020 release). To remove the bracket, remove the security screws on the base of the doorbell and lift the doorbell up and away from the mounting bracket. For more information on your new Ring Video Doorbell (2020 release), visit our support center: https://support.ring.com/hc/en-us/articles/360040763332-Welcome-to-Your-New-Ring-Video-Doorbell-2020-release-.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the Best,
Nicole with Ring

Ringdoorbell · Answer

Remove 2 bottom screws. The just pry open.

Savannah · Answer

It just pops off. Pull the back piece off

“How do you separate the bracket from the doorbell mine came attached and I can’t access the orange button or at least I believe so I have a third-generation bronze Trying to get it set up. Thank you”

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